This visit did not start out well for us at all. I was traveling with my 18 year old daughter and had requested a room with two beds. I emailed the hotel right after making the reservation a month before our travels, and again a few days prior to our arrival. Upon check-in, they told me they had a room for us with two beds before I could even mention it, but when we got up to the room, that was not the case. I went back down to the desk and spoke with the manager, who apologized, but said they had no rooms left with two beds, but they could move us the next day. I pointed out the two previous confirmations and noted that my daughter did not want to share a bed with her father, so I was given a second room to sleep in for the night so I would have my own bed. I do give them points for doing what the could, but still, was disappointed in not getting the accommodations we requested.
My daughter became ill the next morning (kidney stone) and I took her by taxi to the Emergency Room. The hotel staff called a taxi for us and gave us advice on which hospital to visit. When we arrived back at the hotel later in the day, there was a nice note from hotel management wishing my daughter well along with a fruit tray and bottled water. They then let us move into a room with two beds without rushing us to move out of the first room.
So, sorry to say, we spent a lot more time in the hotel than we had hoped to on our four day visit. It was only on the final day of our trip that we were able to enjoy Amsterdam. The room we had the final three nights was nice and comfortable. It was very quiet and the "do not disturb" sign did it's job.
What I can say about the hotel is that it is conveniently located. Rooms are comfortable. I found the staff to be friendly and helpful. The breakfast buffet was included and was wonderful with lots of choices. The only things that keeps me from rating it 5 stars were the initial reservation issues and the lack of an on-site gift shop for incidentals I needed for my daughter while she was ill. If I go to Amsterdam again, I would certainly consider staying with them.
- Official Description (provided by the hotel):
- The luxurious four-star NH Amsterdam Centre is conveniently located in the city centre of Amsterdam opposite the Leidse Square within walking distance of Vondelpark, Heineken Brewery, and the world famous Rijksmuseum featuring a slew of Dutch masterpieces, including Rembrandt's The Night Watch. ... more less
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- Also Known As:
- Nh Amsterdam Centre Hotel Amsterdam
- Nh Hotels Amsterdam
- Nh Hotel Amsterdam