I honestly can't believe the disgusting, rude service I just received from this hotel. I stayed with them in May and had a perfectly pleasant, though anodyne stay. At the time I overlooked a few moments of uppity attitude from the staff. I decided I would give them another go in May this coming year.
Unfortunately I needed to call them to make a change to the dates of my booking.
The manager has just been ruder to me on the phone than I can believe. I am shocked and shaking. I'm very upset at her attitude to customers and she only she seemed interested in taking my money with interest at all in what I was asking her to do. She refused to give me her name.
She insulted me. She was deliberately obstructive. Then she hung up on me.
I don't think any customer deserves that kind of treatment either on the phone or in person. Please spare yourselves the agony of meeting the awful staff of this place. They do not care about your trip at all. Stay somewhere else.