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“Absolutely ok!!” 3 of 5 stars
Review of Bastion Amsterdam/Centrum Zuidwest

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Bastion Amsterdam/Centrum Zuidwest
3.0 of 5 Hotel   |   Hendrikje Stoffelstraat 60 | Nachtwachtlaan, 1058 EV Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #262 of 344 Hotels in Amsterdam
1 review
“Absolutely ok!!”
3 of 5 stars Reviewed April 28, 2014

Stayed here for kings day weekend,after reading other reviews was slightly concerned about the hotel but after staying can reassure others it was ok. The staff were friendly. The room was basic but clean. One train stop from the airport and close to the tram stop which was a short ride into the city on tram no.1.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotelGroep, Eigenaar at Bastion Amsterdam/Centrum Zuidwest, responded to this review, May 8, 2014
Dear guest,

We want to thank you very much for your stay at Bastion Hotel Amsterdam Centrum-Zuidwest. We are pleased to find out that you have enjoyed the personal atmosphere, hospitality, comfort and good facilities and all of this you have translated in a nice review!

We hope you had a nice Kingsday in Amsterdam. Our hotel is perfectly situated for guests who want to experience Amsterdam. Close to Amsterdam, free parking and a 10 minute drive to the city centre.

We are looking forward to welcome you again in one of our hotels!

With kind regards,

Team of the Bastion Hotel Groep
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130 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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cambridgeshire
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed April 20, 2014 via mobile

Booked with Thomas Cook we thought we were going to the Bastian Hotel centrum noord, however we were booked into this one instead. After reading the sparkling reviews we made the mistake of assuming that this chain of hotel would be very similar to an English Premier Inn, basic, clean and cost worthy. How wrong we were, to begin with the reviews we read we're not for this hotel at all, as this hotel was far from the main centre of Amsterdam and the tram basically drops you off in what I can only describe as the middle of a central reservation on a dual carriageway. You then have to negotiate stairs down a subway walk under a bridge and cross a few roads to find the place. We thought we were staying in a deluxe room.....wrong again...the only rooms this hotel have are comfort rooms...small, twin bedded and if your lucky enough not to be high up and facing the dual carriageway, semi quiet. The double or lack of double glazing is hideous...we were on the road side and kept awake all night due to police sirens traffic etc.There is a restaurant facility but beware ordering on a Sunday evening as everything we originally wanted was sold out. We did however have a steak meal which was adequate and around 30 euros for 2 people. The young lady on reception was very apologetic and tried her best to rectify whatever she could, she was the only crowning glory of this stay as the following morning we checked out early to find another hotel that was nearer to the centre and had better links and double glazing and not high rise. If your a bunch of young lads ( and there were a lot of them staying there) looking for somewhere cheap to stay, go to town get drunk enough not to hear the traffic this is the perfect place for you.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotelGroep, Eigenaar at Bastion Amsterdam/Centrum Zuidwest, responded to this review, April 24, 2014
Dear guest,

We want to thank you very much for your stay at Bastion Hotel Amsterdam Centrum-Zuidwest and for your review which you have posted on Tripadvisor.

First of all we would like to apologize for the fact that the hotel did not meet your expectations.

We are very sorry to hear that the quality of the room was not what it should be. We acknowledge that the things you have mentioned contributes to a pleasant stay in the hotel.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We are truly sorry and we hope you can accept our apologies.

With kind regards,

Team of the Bastion Hotel Groep
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Knokke-Heist, Belgium
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 12, 2014

We paid 164 euro for the room + 15 euro for the parking + 14 euro per person for breakfast. The room was very small, with 2 single beds, and a small very basic bathroom. The tv, also very small, did not work. They promised to look at it, but nobody showed up. In the bar, we drank a martini, which was so small, measured like for a whiskey, so just a few drops. One really has to be desperate to come back here, it really is stealing money from the clients.
Compared to the many hotels we have visited, price-quality is a disaster.

  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotelGroep, Eigenaar at Bastion Amsterdam/Centrum Zuidwest, responded to this review, April 24, 2014
Dear guest,

We have received your review regarding the Bastion Hotel Amsterdam Centrum-Zuidwest on Tripadvisor. We would like to thank you very much for that!

We would like to apologize for the fact that the hotel did not meet your expectations. Daily the prices are subjected to demand. The pricing will fluctuate accordingly.

Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

The Bastion Hotel Groep wants to offer each guest personal hospitality and a high level of service.

We are truly sorry and we hope you can accept our apologies.

With kind regards,

Team Bastion Hotel Groep
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 25, 2014

Unfriendly staff. A big surprise was 100eur bigger bill than what I actually booked on the booking.com. I took this hotel only because price seemed convenient on the booking.com. For 100eur more I could find better deals.
Small room.
Breakfast is good but served till 9am on Mon-Fri which may not be convenient for people on vacations.
Is far from the tram stop and it takes 20-25mins to get to the city center.

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotelGroep, Eigenaar at Bastion Amsterdam/Centrum Zuidwest, responded to this review, April 24, 2014
Dear guest,

We want to thank you very much for your stay at Bastion Hotel Amsterdam Centrum/Zuidwest and for your review which you have posted on Tripadvisor.

You mentioned in your review that your bill was higher then the amount you have booked. I cannot look into your reservation, but I guess the breakfast was on the bill. When you have problems regarding your bill, please inform the reception about this matter and we can take a look at it. Can you please send an e-mail to us regarding your overcharge, so we can sort it out? We would like to apologize for the inconvenience it may have caused you.

We value your comments and recommendations for assessments and to further develop our standards. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

We hope you can accept our appologies and please contact the headoffice of the Bastion Hotel Groep.

With kind regards,

Team Bastion Hotel Groep
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2014

Me and my partner just came back from our holiday to Amsterdam we stayed at bastion for 4nights 5days. The rooms were lovely and the beds are so comfy, could of slept in everyday. The staff were so helpful and friendly( even delivered the takeaway we ordered to our hotel room door at 4am in the morning). The staff were just amazing. The nearest tram stop is 5mins walk away just up the stairs next to fashion hotel. And takes about 10-20mins to get to central station by tram, we brought 2 GVB tickets valid for 4days which was only €21 each and we was able to use them on trams, night buses and metro. Schipnol airport is only 2 stops away by train from central station and only costs €4.50 each!! Amazing holiday and will definitely be returning to bastion hotel:)

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Amsterdam/Centrum Zuidwest, responded to this review, January 15, 2014
Dear guest,

We would like to thank you for the review which you have posted on Tripadvisor.
As we can see you have experienced the personal atmosphere, hospitality, comfort and good facilities of Bastion Hotel Groep and you have summarized it in a great review!

Thank you very much for that.

We are looking forward to welcome you again in one of our hotels!

With kind regards,

Team Bastion Hotel Groep
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Yorkshire, England
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2014

We've just got back from a two night break at this hotel, we were in Amsterdam to celebrate the new year, the staff were really helpful and friendly , the room was basic but clean so we were happy with that. although the location isn't central it's only a five minute walk to the nearest tram stop you can purchase a 48 hour pass on the tram for €12 so getting around is really easy. We will definitely book this hotel again if we return to Amsterdam in the future.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Amsterdam/Centrum Zuidwest, responded to this review, January 15, 2014
Dear guest,

We would like to thank you for the review which you have posted on Tripadvisor.
As we can see you have experienced the personal atmosphere, hospitality, comfort and good facilities of Bastion Hotel Groep and you have summarized it in a great review!

Thank you very much for that.

We are looking forward to welcome you again in one of our hotels!

With kind regards,

Team Bastion Hotel Groep
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 28, 2013

Very unhelpfull en unfriendly staff. especially the assistant manager, she did not even welcome us in the hotel. The computer was slow, so checking out took ages..The rooms are outdated en the matrasses are poor. The place is very outdated

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Amsterdam/Centrum Zuidwest, responded to this review, October 1, 2013
Dear guest,

Thank you very much for your comments which you wrote on Tripadvisor. I am very sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our employees in assuring our perfect service and taking ownership.

I hope you can accept my apologies.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bastion Amsterdam/Centrum Zuidwest

Address: Hendrikje Stoffelstraat 60 | Nachtwachtlaan, 1058 EV Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #262 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Amsterdam/Centrum Zuidwest 3*
Number of rooms: 90
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Hotel Amsterdam/Centrum- Zuidwest offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television, air-conditioning and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility Bastion Hotel Amsterdam/Centrum-Zuidwest lies along the A10, a milestone away from the Rembrandtpark. The hotel is therefore well accessible by car. Parking at the hotel costs 15 euro per day. By tram guests will reach the beautiful historical centre within 10 minutes. The Airport Schiphol is only 10 minutes away from the hotel. Rooms The 90 comfortable rooms in the hotel are equipped with two twin beds, a television, a telephone, a modem, airconditioning, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. Food & Beverage At Bastion Hotel Amsterdam Zuidwest guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is opened from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cozy hotel bar is opened till 23.30. ... more   less 
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Also Known As:
Bastion Amsterdam/Centrum Zuidwest Hotel Amsterdam
Bastion Hotel Amsterdam

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