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“Just about ok” 3 of 5 stars
Review of Bastion Amsterdam/Centrum Zuidwest

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Bastion Amsterdam/Centrum Zuidwest
3.0 of 5 Hotel   |   Hendrikje Stoffelstraat 60 | Nachtwachtlaan, 1058 EV Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #258 of 344 Hotels in Amsterdam
London
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
“Just about ok”
3 of 5 stars Reviewed June 5, 2012

Positives:
1) Considering expensive hotels in Amsterdam during peak time, this was a good buy at low rate.
2) It looked a decent size hotel in a quite location.
3) 5 mins from Tram station although hotel advices to use Suriname station which is good 15mins walk but there is another station "Derkinderenstraat"
4) Soup was good
5) Free Wifi

Negatives:
1) Room was not cleaned enough
2) Not enough toiletries
3) Next day they didn't even bothered to change towels or take away used plates/cups
4) The room was for two adults but everything was provided for only 1 adult.
5) Not many options of food around this hotel

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Amsterdam/Centrum Zuidwest, responded to this review, June 14, 2012
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Voss, Norway
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 18, 2012

A couple of friends and my wife and I stayed in Amsterdam at this hotel for three days. We were told that we were close to the metro, but it took us 10- 15 minutes to walk. The hotell was very difficult to find, no sign when we came out of the metro.It took some hours to get our rooms ready, and we could not understand why others got their rooms. We got a small room next to the metro/railway line which gave some noise. My wife needed a hairdryer, but it was not available. We put our names (my wife and the other lady in our company) on a list and we were promised a hairdryer- IT NEVER CAME- although we asked several times. This is really not good enough.
The breakfast was ok.
The area round the hotel was not very nice. We think we did not get value fro the money we spend stayinga t the hotel.
Asterdam -yes - Bastion - never again

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 4, 2012

A couple of friends and me went to visit Amsterdam for both my friends birthday and the Queen's day celebrations. The hotel was about 2miles from the centre, and takes about 45mins-1hr to walk. There is a tram stop only a couple of minutes away which can get you into the centre in about 15mins. The hotel room was very small, but very clean, we only needed a place to sleep so we were not to bothered about facilities etc. The price in our case was a little high in my opinion but this is no doubt due to the fact it was Queens Day weekend.

The hotel is great for a couple of nights in Amsterdam if you plan on going out in the morning and returning last thing at night, however the cost of your stay here would need to reflect this over staying in the centre itself. An average taxi ride was between 15-20 Euro's so you should factor this in, as the Tram's do stop around 1am I was told.

If the location was right in the centre then I would have given it more stars, but the distance, and the cost of taxi's will push the price of your holiday up.

So to sum up, if you can get a better location for a similar price maybe give that a go, if like me you plan on spending the whole day in the centre then stay here, I can at least say this hotel is friendly,clean and quiet.

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leoben, Austria
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 3, 2012

we didn't find anything else, that's the reason why we stayed here, it's pretty much outside the city, i didn't find it at first so i wandered around for half an hour...

very small bedrooms. not central, pretty expensive for not a central location...

will never see me again (not only because of the hotel, but i didn't like amsterdam that much either)

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 30, 2012

I chose Bastion hotel as it is located close to a metro line, approximately 5-10 minutes by walk. By metro you are in 15 minutes in the very center of Amsterdam. From price/value I consider it as a good choice when visiting the city as a tourist, although you have to look for metro service hours.
The area is not very nice around and do not expect anything special from the hotel. But for the price you get a fairly nice and clean room. Some shops and fast food resaturants are around on the way to the metro station.

  • Stayed June 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Amsterdam/Centrum Zuidwest, responded to this review, April 6, 2012
Dear Guest,

Thank you for reviewing our hotel. Your opinion is very important to us!

Hopefully we meet you again in one of our Bastion Hotels!

Kind regards,

Maik Willems
CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
215 reviews 215 reviews
51 hotel reviews
Reviews in 79 cities Reviews in 79 cities
191 helpful votes 191 helpful votes
1 of 5 stars Reviewed January 31, 2012

Dutch hotel chains are seldom very good but this one reaches previously unfathomable depths. I should have guessed that its status as the only hotel for miles around with ANY availability during a major trade show was a clear indication that even the cockroaches would rather stay somewhere else.

A few things I hate about this place:
* The location - miles from anywhere and with nothing around to see or do
* The reception stinks of smoke because nobody closes the door on the 'smoking room'.
* The receptionist - young, blonde, arrogant and extraoridinarily rude
* Receptionist ignored me for several minutes to finish a heated phone call with what sounded like a friend.
* Charged me for two nights full payment on my credit card up front (despite having a card number to guarantee the room) telling me "That's normal with us" - normal for you doesn't make it RIGHT or normal in anyone else's standards
* After charging us for two nights we got 'fast check out invoices' after one night - clearly expecting us to leave a night early even though we'd paid.
* Restaurant menu is very dull
* Breakfast buffet with no glasses, no plates, no bowls and coffee that tasted like it had stewed for weeks
* We couldn't get into the car park to get the car - took 10 minutes to get them to open the barrier. And the car park is NOT free - it's charged at 15 euros a night.
* When we returned the card keys had been deactivated - nasty blonde reception lady claimed it was our fault because 'The key doesn't work if you put it near a phone or metal things' - strange that this is the ONLY hotel in the universe to invent that excuse when they've deactivated the keys because they got your booking wrong.

We had to pay nearly €150 euros for single occupancy rooms in this really third-rate hotel. I don't expect a lot from a Dutch hotel but this is a really really rubbish place to stay.

Room Tip: Go elsewhere - please
See more room tips
  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Amsterdam/Centrum Zuidwest, responded to this review, March 5, 2012
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am really sorry to hear that we did not meet your expectations. I can assure you that I will take appropriate actions in order to improve our services. We regularly train our staff in assuring our perfect service. Please accept my sincere apologies for your (unfortunately) negative stay at our hotel! I do hope to welcome you again in one of our hotels.

With kind regards,
Maik Willems
CEO and Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bastion Amsterdam/Centrum Zuidwest

Address: Hendrikje Stoffelstraat 60 | Nachtwachtlaan, 1058 EV Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #258 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Amsterdam/Centrum Zuidwest 3*
Number of rooms: 90
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Hotel Amsterdam/Centrum- Zuidwest offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television, air-conditioning and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility Bastion Hotel Amsterdam/Centrum-Zuidwest lies along the A10, a milestone away from the Rembrandtpark. The hotel is therefore well accessible by car. Parking at the hotel costs 15 euro per day. By tram guests will reach the beautiful historical centre within 10 minutes. The Airport Schiphol is only 10 minutes away from the hotel. Rooms The 90 comfortable rooms in the hotel are equipped with two twin beds, a television, a telephone, a modem, airconditioning, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. Food & Beverage At Bastion Hotel Amsterdam Zuidwest guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is opened from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cozy hotel bar is opened till 23.30. ... more   less 
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Also Known As:
Bastion Amsterdam/Centrum Zuidwest Hotel Amsterdam
Bastion Hotel Amsterdam

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