We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“ok basic hotel close to city centre” 3 of 5 stars
Review of Bastion Deluxe Hotel Amsterdam / Centrum-Noord

Save Saved
You added Bastion Deluxe Hotel Amsterdam / Centrum-Noord to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Bastion Deluxe Hotel Amsterdam / Centrum-Noord
3.0 of 5 Hotel   |   Rode Kruisstraat 28, 1025 KN Amsterdam, The Netherlands   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #168 of 343 hotels in Amsterdam
essex
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“ok basic hotel close to city centre”
3 of 5 stars Reviewed September 22, 2013

my boyfriend and i stayed here with three friends for three nights last week. the hotel is a 10i-15min bus ride (no 32 or 33) from the central station. bus stops outside hotel

the room was ok basic but what you expect from this kind of hotel _like travelodge). our room was missing the hair dryer promised when booking but i asked in reception and this was provided - the receptionist told me this is because not all rooms have hairdryers but if it is advertised as being there i would expect this to be there in the first place.

our tea and coffee was not replaced on the 2nd morning there but we informed reception again who provided us with the missing tea and coffee although again this is something the cleaners should of replaced and our cups were not cleaned by them either. also no milk unless asked for in our room or the 2 other rooms our friends stayed in. we also had a pubic hair in our sink when we got there which isnt particulary nice!!

bedding felt itchy to me and at times the traffic was loud outside on ground floor room at back of hotel but in general was a quiet hotel - would probably stay here again as once asleep we all had a good nights sleep and hotel was basic but provided just what we needed after exploring city all day and staff were nice and polite - however more attention to detail needed regarding amenities for above reasons to rooms

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Centrum-Noord, responded to this review, September 24, 2013
Dear guest,

Thank you very much for your comments which you wrote on Tripadvisor. I am very sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our employees in assuring our perfect service and taking ownership.

I hope you can accept my apologies.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

245 people have reviewed this hotel

Traveler rating
    42
    113
    59
    19
    12
See reviews for
17
83
7
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 17, 2013

I stayed here with my partner from september 12th-14. We left our car in the free car park and were able to check into our room right away (we arrived in the afternoon). The room was alright - the bathroom was tiny and the room was a bit small to open 2 suitcases, but it was well equipped with a TV, a fan, a free safe, an alarm clock, as well as a small fridge and even a kettle with tea and (powder) coffee. We did not dare use the latter due to the suspicious smell on its inside.

Service was almost flawless: the girls at the reception were very kind and friendly. We have only encountered one problem regarding service. We were still in the room the first time room cleaning came, so they were supposed to come a second time after we'd left. When we came back we found our room just as we left it and our towels hadn't been changed either - we had to ask twice before we got dry ones.

We opted out of breakfast given its price and had breakfast in town instead. The bus stop is less than 100 meters away and takes about 10 minutes to get to the city center; hour tickets at 2.80€, day ticket 7.50€. Reception gave out an information sheet regarding which bus to take; note that they're different ones for day and night.

Overall it was great to spend a week-end here.The location was great, pricing was reasonable, staff were pleasant and also: free wi-fi!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
1 review
4 of 5 stars Reviewed September 17, 2013

Friendly and helpful staff. Hotel is ideal for visiting Amsterdam with a car as has a free car park and buses leave c every 10 minutes a few metres away. Deluxe room plenty big enough, clean with added bonus of fridge for personal use.definitely recommend and return if visiting the city again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Centrum-Noord, responded to this review, September 24, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2013

Hello,

This hotel is possibly the best hotel I have ever stayed at first of all il start with my experience.
me and my partner booked a 5 day trip to amsterdam in August and found this hotel on clever hotels to put us up for 4 nights. However when we got there they told us that there was no booking for us, after hours of searching they found out that this companyhad went into liquidation. We had received no email or phone call to tell us this and we where stuck in a country we have never been to before with no where to stay. To make it worse this hotel was fully booked. Luckily after hours of phoning hotels (to find them fully booked too) bastion hotel was able to make arrangements with us where we could stay there for the four nights. Although there was a charge this wasn't their fault. The woman at reception was fantastic with us, putting us first, translating phone calls that we couldn't understand and constantly on the phone to head office begging them to help us. Not many hotels would go out of their way to do that for us!

Onto the hotel, the room are gorgeous, very spacious and extremely clean. Maids come every morning and will even phone later on to see if you want your room cleaned if they couldn't get in previously. There is a kettle and working fridge in the hotel free of charge, however the safe does have a charge (all hotels charge though)

There is a smoking area in the hotel(tobacco only obviously) and a bar that serves till 11.
I cannot comment on the breakfast which is served from 6-10 because we never ate it but I did hear it was lovely.

It isn't in amsterdam centre but there is a bus stop right outside the hotel (number 32 or 33 to centre) which run from 6-12 every ten minutes then a bus (361 or 363) from midnight-6am, the bus takes 10 mins so is very close to the centre and a day ticket is 7.50 euro so cheap and that can be used on the trams too.

I would highly highly recommend this hotel to anyone, it's slightly on the expensive side at just over 100 pound per night, but it is worth it!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Centrum-Noord, responded to this review, September 24, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
1 review
4 of 5 stars Reviewed September 10, 2013

The hotel is located very close to the bus stop and only a 10 minute bus ride from the central station and the buses run frequently so the out of town location is no problem at all. The rooms are spacious and quiet.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Centrum-Noord, responded to this review, September 13, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland, Europe
Top Contributor
114 reviews 114 reviews
113 hotel reviews
Reviews in 80 cities Reviews in 80 cities
381 helpful votes 381 helpful votes
3 of 5 stars Reviewed August 27, 2013

It is a basic hotel. Conveniently located near a busstation to explore Amsterdam with a dayticket of their public transport system. And: with free parking! (I guess that should be their selling point in Amsterdam).

Room is clean, bathroom small. Food is okay, not just breakfast options but real restaurant with enough options to please everybody.

Staff is friendly and makes the experience a little bit better. But all in all, the hotel itself (building and decor) can not be rated higher than average, especially when you see how much it costs.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Centrum-Noord, responded to this review, September 3, 2013
Dear guest,

Thank you very much for the comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 24, 2013 via mobile

We arrived at bastion receptionist friendly but I felt for her she seemed to to running hotel with little help . Room was adequate but had a smell of stale cigarette smoke (I did tell the receptionist room was dark due to small window and hot ( although they did provide a fan)
dining area could have done with a clean dead flies and dirty tables. Prices were not cheap €17 for fish and chips. Overall staff were friendly and helpful but hotel could do with a deep clean and overall.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Centrum-Noord, responded to this review, August 27, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Bastion Deluxe Hotel Amsterdam / Centrum-Noord? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bastion Deluxe Hotel Amsterdam / Centrum-Noord

Address: Rode Kruisstraat 28, 1025 KN Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#23 Best Value Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Deluxe Hotel Amsterdam / Centrum-Noord 3*
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Deluxe Hotel Amsterdam/Centrum-Noord offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. To unwind after a busy day, guests are always welcome in the cozy hotel bar or smoking lounge. This lounge has a LCD television and relaxing lounge chairs. The hotel also has free wireless internet. The lobby has a computer for guests; they can use the internet for free. Domestic animals are not allowed. Location / Accessibility Bastion Deluxe Hotel Amsterdam/ Centrum-Noord is situated in the area Amsterdam-Noord which is divided from the city of Amsterdam by the river the IJ. The hotel offers free parking places. During the day and at night there is a good bus connection with the city centre at a nearby bus stop (Waddenweg). The hotel can also be easily reached by car. You can discover Amsterdam with her historical buildings, the canals, museums and markets. Also a good pastime is the Zaanse Schans, where people can find crafts workshops, a few windmills and nice shops. Rooms The hotel has 24 deluxe rooms and 44 comfort rooms. The comfort rooms are equipped with a television, a modem, a bureau, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The deluxe rooms are more spacious than the comfort rooms and are equipped with a television, a modem, a bureau, a safe, a minibar, free coffee and tea making facilities and a bathroom with bath, toilet and hairdryer. Food & Beverage At Bastion Deluxe Hotel Amsterdam/ Centrum Noord guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is openend from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cosy hotel bar is opened till 23.30. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Priceline, Orbitz, Tingo, HotelsNL, EasyToBook, BookingOdigeoWL, TripOnline SA, Despegar.com, Agoda and Otel so you can book your Bastion Deluxe Hotel Amsterdam / Centrum-Noord reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bastion Deluxe Hotel Amsterdam

Owners: What's your side of the story?

If you own or manage Bastion Deluxe Hotel Amsterdam / Centrum-Noord, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.