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“You are getting what you pay for...” 2 of 5 stars
Review of Bastion Deluxe Amsterdam / Amstel

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Bastion Deluxe Amsterdam / Amstel
3.0 of 5 Hotel   |   Verlengde Van Marwijk Kooystraat 30, 1114 AC Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #251 of 344 Hotels in Amsterdam
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“You are getting what you pay for...”
2 of 5 stars Reviewed November 6, 2013

The food at hotel horrible and over priced the waitresses was playing with her hair then slicing bread
You will have to pay a tax charge per night per person for entering Holland overall the hotel said they couldn't provide a double bed and all rooms are twin beds not good for couples

  • Stayed October 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, November 11, 2013
Dear guest,

Thank you very much for the comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

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    81
    30
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 30, 2013

The male staff in this hotel were very very helpful. Can't say the same about some of the female staff. .massive chips on some of their shoulders.was supposed to sleep 5.but only slept 4.the food was ok bit a bit pricey.if your not white you ain't right!

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, November 6, 2013
Dear guest,

Thank you very much for your comments which you wrote on Tripadvisor. I am very sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our employees in assuring our perfect service and taking ownership.

I hope you can accept my apologies.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, North Carolina
Top Contributor
215 reviews 215 reviews
180 hotel reviews
Reviews in 126 cities Reviews in 126 cities
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed October 24, 2013

As you can see from other posts, this property is very basic. I did not experience any issues during my stay, with a few exceptions noted below.

PRO's

• Room was clean
• Food was decent (not great)
• Within walking distance of train station (good and bad)
• Inexpensive by European standards
• Small refrigerator in room
• Friendly shuttle driver

CON's

• Constant slamming of doors that echoes through the hallways. This is because each floor has a separate exterior door allowing access to the guest rooms, perhaps for security issues?
• Twin bedded room. While this is more common in Europe, the LOW bed height is not
• The front desk is constantly “preoccupied”. It’s hard to believe they are THAT busy all the time, perhaps they are understaffed
• Small room, small work area for laptop

If this property were in the States, it would be somewhere between a Motel 6 and Red Roof Inn. It is a budget property perhaps intended for students looking for inexpensive, short term stays.

Overall I would give it a 70/100 mainly because I didn’t experience the issues noted by others (security issues, cleanliness). If I did, it would be a deal breaker.

I would consider staying elsewhere in the future, but might return for a one night stay if absolutely necessary

Room Tip: Stay away from railroad tracks on the back side of the building
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, November 6, 2013
Dear guest,

Thank you very much for the comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
89 reviews 89 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed October 23, 2013

Was booked into this hotel for an intended 10-day business trip.

When I arrived, I was a tad taken aback at how basic it looked outside. Not quite 'deluxe' as the name suggests, more motel perhaps. There's ample parking outside so great for those driving I suppose. Inside, it looks like it could do with a makeover - rather dated, bare, and as mentioned earlier, basic setting.

Having said that, the room was fairly large and comfortable though. There's a TV, consistent flow of hot water in the shower, good Wifi connection, clean sheets. Nothing outstanding, but decent and bearable nonetheless.

The thing that worked against the hotel is perhaps its location. Situated in the ring roads outside of downtown Amsterdam, it isn't really convenient if you need to be near the action of town, or if you work there like I did. The nearest train station is about 8-10 minutes' walk. You'd need to change trains if you want to head to Central Station which will take another 25 minutes. So quite a commute. Tried to cab in once and it cost me 30 Euros!

And because it is in a light industrial estate, there's really not much to do after dark. No restaurants, bars, clubs, supermarkets, convenience stores to speak of. Streets are empty and quiet. There's a McDonald's but that's a good 20-minute walk away. So really, your best bet is the restaurant and bar within the hotel which serves decent grub, thankfully.

Though there were reviews questioning the hotel's security, I was fortunate enough not to experience any of that.

After 2 nights, I checked out and moved to a newer hotel in the city. So nothing critical against the hotel but the (long) commute got to me especially after a long day in the office.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, October 29, 2013
Dear guest,

Thank you very much for the comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 19, 2013

Checked in today to find a Brazilian couple doing the marathon had had their safe cleaned out. Passports, cards, cash gone. Hotel referred them to the police. Reception explained that they have a time record of the room being entered but no cameras in the hallways. Hard to see what else the reception could do at that point in time.

Until I read the other review below. The complaining about cash going missing from the safe.

It's then you start noticing that the lifts and hallway doors are also room card entry only. Odd level of security for a hotel until it's had past problems?

My experience of the hotel is that it's basic and the rooms are tired. Odd choice of wall art as another says but hardly a thing to complain about.

At dinner, the night before the marathon, they're out of pasta and rice. Can understand from a demand perspective but not that they can't send someone to get some more. How hard can that be?

Feels like a hotel being run on a tight budget.

Hotel is a bit of a walk from the tube but the tube is good for both the expo, race start and getting into Central Amsterdam.

You pays your money...

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, October 22, 2013
Dear guest,

Thank you very much for your comments which you wrote on Tripadvisor. I am very sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our employees in assuring our perfect service and taking ownership.

I hope you can accept my apologies.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nieuw Vennep, The Netherlands
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 6, 2013

I will start by saying that I have not slept in this hotel, however, I have helped my in-laws during the check in process at the hotel, and what I have encountered was just really bad. To get the right set of sentiment, I would like to add that my in-laws arrived Amsterdam airport at 6.40 am (after a 19 hour trip), and check-in is possible from 2 pm, according to the booking confirmation.

When we arrived at the hotel, around 2.10 pm, there was a long line, however, we were assisted quite fast (5 minute waiting time). The GM (Maik Willems) told us we had to wait around 5 to 10 minutes to be given the room, which was still being cleaned. After 30 minutes of waiting, we went back to the frontdesk and asked the GM why it is taking so long, and here is where honestly i was a bit mind-blown...

He told me that check-in is from 2pm, and that it means that the room from that moment on is guaranteed for the night. In my opinion, a guaranteed room for the night starts the moment you get a booking confirmation and have paid your room (especially since the rate is non-refundable). I asked the GM that in his explanation it might very well be that the room for my inlaws was available at 11pm. He then replied that i do have to be "reasonable". Things were very busy and the GM does not want to give out a dirty room. I asked if he can confirm to me that check out time is at 12 noon, check in starts at 2 and if all the guests have checked out all together exactly at noon, making the staff so busy that they cannot finish a room before the check-in time. He then said that ofcourse not all the guests have checked out, but he only has 9 suites, 4 were availbale right at 2 pm but since we were a bit later than 2pm there were no more suites at this moment, and we had to wait untill the room was cleaned. There are systems in the hotel, that the GM did not want to "bore me with".

In my opinion, there is a fundamental wrong way of thinking. Check in at 2pm means a room is availble at 2pm. If you check out late without consulting the hotelstaff first, it also seems reasonable that you will be charged for that. Why then stick to a check out time, but a hotel will not stick to a check in time? If this represents the corporates opinion on hotelling, I will have to advise everyone to not book at any of the Bastion hotels.

I felt i was not being taken seriously at all. The GM offered a drink in the minibar, but the whole point is that after a 19 hour trip, 5 hours of having to wait between arrival at the airport check-in time (which is not the hotels fault ofcourse) and then another long time you just want to have a bed to sleep in. It is THAT simple. Hotels should provide for this.If the hotel is understaffed, then just say so, but dont act as if it is our fault or our problem to have to wait until 3.20pm to be able to step into the room. I have noticed the GM is replying to tripadvisor comments here, but these are all standard comments. I am very interested in his comment on this post.

Let's give them a compliment also because the room was clean. There were two single beds and a sofabed. The bathroom was very clean, with a good shower (nice hard water-flow).

I for sure will not recommend this hotel to my friends and family, but I do hope that they are able to improve their service (again... service). I feel a bit bad for giving a 1 out of 5 score, since the room is really not bad, but i have slept in crappy rooms with excellent service which i will take anytime over being treated this way.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bastion Deluxe Amsterdam / Amstel

Address: Verlengde Van Marwijk Kooystraat 30, 1114 AC Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #251 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Deluxe Amsterdam / Amstel 3*
Number of rooms: 192
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Deluxe Hotel Amsterdam/Amstel offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, airconditioning and relaxing lounge chairs. The hotel also offers a fitness room which guests can use free of charge, airconditioning and free wireless internet. The lobby has a computer for guests; they can use the internet for free. Domestic animals are not allowed. Location / accessibility Bastion Deluxe Hotel Amsterdam/Amstel is situated near the A10, exit S11. Its close to the RAI and the Amsterdam Arena. The hotel also has free parking places. You can reach the historical centre of Amsterdam within ten minutes by public transport. Here you can find all the famous attractions within reach. This hotel is therefore ideal for business and leisure guests. Rooms The hotel has 120 comfort rooms, 63 deluxe rooms and 9 Quads. The comfort rooms are equipped with a television, a modem, a bureau, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The deluxe rooms are extra equipped with a bathroom with bath, toilet and hairdryer. The Quads are more spacious than the deluxe rooms and are equiped with a sleeping sofa and a bathroom with bath, toilet and hairdryer. Food & Beverage The hotel serves breakfast on weekdays from 6:00 till 9:00 hrs and in weekends from 7:00 till 10:30 hrs. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 till 23:00 hrs for lunch and dinner. The hotel bar is open till 23.30 Hrs. ... more   less 
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Also Known As:
Bastion Deluxe Amsterdam / Amstel Hotel Amsterdam
Bastion Deluxe Hotel Amsterdam

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