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“A GOOD HOTEL JUST OUTSIDE THE CENTRE” 4 of 5 stars
Review of Bastion Hotel Amsterdam / Amstel

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Bastion Hotel Amsterdam / Amstel
3.0 of 5 Hotel   |   Verlengde Van Marwijk Kooystraat 30, 1114 AC Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #246 of 346 Hotels in Amsterdam
Sheffield, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“A GOOD HOTEL JUST OUTSIDE THE CENTRE”
4 of 5 stars Reviewed September 6, 2013

I picked this hotel because it had free parking (a major issue in Amsterdam) and was within reach of the centre. It also proved to be well-situated from the major road routes to/from Amsterdam. I was very satisfied with my 3-night stay there.
Normally I would pick a smaller, 'family' guesthouse or hotel in a more rural location, but this is scarcely an option in Amsterdam. However I had a large, very clean, well-appointed 'twin-as-single' room with excellent ensuite bath/shower room and free wi-fi. The public rooms,bar, etc were all fine.
I ate breakfasts here and (once) dined in the restaurant. The breakfasts are a little pricey - but excellent quality and range, and (of course) are an 'all-you-can-eat' buffet. I would say they were equal to the best I had in the Netherlands and Germany. The dinner was also good quality and very well served; and the bar was also good for a large hotel.
Contrary to some reviewers' comments, the metro really is an 8~9 minutes easy walk and is a decent connection to Amsterdam Centraal (and most other locations); I too had to 'divert' once due to work on the line, but a tram/Metro combination was easy and effective.

Room Tip: I stayed on the 5th floor.
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  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam / Amstel, responded to this review, September 9, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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  • English first
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English first
Pt. Richmond, Ca
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 29, 2013

We stayed two nights at this hotel. It is basic but adequate anda reasonable price for Amsterdam.
Parking is available and complimentary. Restaurant meal was good. Breakfast was extra and seemed expensive so we did not have it. The underground station is an easy 8 minute walk away.
Due to construction there was no direct service and we had to change trains and then take a bus into Amsterdam center. Receptionists varied from rather curt to pleasant and helpful.

Room Tip: Probably worth the extra $10euro for a deluxe room
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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam / Amstel, responded to this review, September 3, 2013
Dear guest,

Thank you very much for the comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 23, 2013

This is the sixth time I've stayed in this hotel, and my last.

I had noticed on previous visits that standards were slipping, but it really was brought home this time.

The room was not terribly clean. There were no towels, we had to ask. Plenty of towels and bedding in the corridor, dirty linen on the floor for two days.

The staff were unhelpful and somewhat offhand, We had asked for a smoking room when booking, but were given a non-smoking room, despite their being empty rooms in the smoking section. No double beds was another irritation.

Deluxe? No.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam / Amstel, responded to this review, August 27, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 16, 2013

We choose to stay here since we where attending an avent at Amsterdam Arena.
the service was really godd, we asked for late checkout and that was no problem.
they have a small restaurant and bar on the ground floor.
We didnt try their food but the staff tending the bar was servieminded.
There' a gasstation close to the hotel if you want to buy lighter refreshments
a taxi from central sation costs about 16 euro and from the ariport (AMS) we paid 44 Euro

The location of this hotell is in a business park so there's really nothing to se, i recommend that you buy a Bus/metro card to get into town, was easy and cheap

All-in-all we had a really great stay here.
Amsterdam is a fantastic city and we will return.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam / Amstel, responded to this review, August 20, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh Scotland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 6, 2013

I don't expect to pay nearly £100 for a single night in a hotel (without breakfast) to find dusty old socks, bottle tops, the end of a joint and other bits of debris under my bed. However this was completely overshadowed by the old tissues and pizza box my son found under his!!!!!!

Room Tip: Choose a room in another hotel!
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam / Amstel, responded to this review, August 9, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed August 1, 2013 via mobile

If you want to see Amsterdam, the location is HORRIBLE! They tell you it's a 7 minute walk to the closest train station... In reality it's 20. The restaurant in the hotel is literally the WORST food I have ever eatin and the closest place to buy food( that isn't over a 20 min walk) is a gas station ... Everyone knows how horrible gas station food is. The staff was rude and made us wait often. Not in a million years will I ever return to this hotel.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam / Amstel, responded to this review, August 5, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, UK
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed July 7, 2013

My son and I stayed there on Friday 5th of June to watch The Who at the Ziggo Dome. The hotel is basic but adequate. Rooms were clean with good showers and basic shampoo & soaps available. There is a small restaurant and bar. For a one night stay for the Ziggo Dome it is best placed although still a Euro 12 cab ride away, or a 30 minutes walk but I don't think it has any value staying there otherwise, there are better locations and hotels in Amsterdam.

Room Tip: Splash out the cab fare from the airport rather than work out the public services, especially if in...
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  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam / Amstel, responded to this review, July 9, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bastion Hotel Amsterdam / Amstel

Address: Verlengde Van Marwijk Kooystraat 30, 1114 AC Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #246 of 346 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Hotel Amsterdam / Amstel 3*
Number of rooms: 192
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Deluxe Hotel Amsterdam/Amstel offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, air conditioning and relaxing lounge chairs. The hotel also offers a fitness room which guests can use free of charge, air conditioning and free wireless internet. The lobby has a computer for guests; they can use the internet for free. Domestic animals are not allowed. Location / accessibility Bastion Deluxe Hotel Amsterdam/Amstel is situated near the A10, exit S11. It's close to the RAI and the Amsterdam Arena. The hotel also has free parking places. You can reach the historical centre of Amsterdam within ten minutes by public transport. Here you can find all the famous attractions within reach. This hotel is therefore ideal for business and leisure guests. Rooms The hotel has 120 comfort rooms, 63 deluxe rooms and 9 Quads. The comfort rooms are equipped with a television, a modem, a bureau, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The deluxe rooms are extra equipped with a bathroom with bath, toilet and hairdryer. The Quads are more spacious than the deluxe rooms and are equiped with a sleeping sofa and a bathroom with bath, toilet and hairdryer. Food & Beverage The hotel serves breakfast on weekdays from 6:00 till 9:00 hrs and on weekends from 7:00 till 10:30 hrs. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 till 23:00 hrs for lunch and dinner. The hotel bar is open till 23.30 hrs. ... more   less 
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Also Known As:
Bastion Deluxe Amsterdam / Amstel Hotel Amsterdam
Bastion Deluxe Hotel Amsterdam

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