We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Going downhill.” 3 of 5 stars
Review of Bastion Deluxe Amsterdam / Amstel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Bastion Deluxe Amsterdam / Amstel to your Saves list
Bastion Deluxe Amsterdam / Amstel
3.0 of 5 Hotel   |   Verlengde Van Marwijk Kooystraat 30, 1114 AC Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #252 of 344 Hotels in Amsterdam
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Going downhill.”
3 of 5 stars Reviewed August 23, 2013

This is the sixth time I've stayed in this hotel, and my last.

I had noticed on previous visits that standards were slipping, but it really was brought home this time.

The room was not terribly clean. There were no towels, we had to ask. Plenty of towels and bedding in the corridor, dirty linen on the floor for two days.

The staff were unhelpful and somewhat offhand, We had asked for a smoking room when booking, but were given a non-smoking room, despite their being empty rooms in the smoking section. No double beds was another irritation.

Deluxe? No.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, August 27, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

221 reviews from our community

Traveler rating
    21
    65
    73
    29
    33
See reviews for
26
68
10
43
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 16, 2013

We choose to stay here since we where attending an avent at Amsterdam Arena.
the service was really godd, we asked for late checkout and that was no problem.
they have a small restaurant and bar on the ground floor.
We didnt try their food but the staff tending the bar was servieminded.
There' a gasstation close to the hotel if you want to buy lighter refreshments
a taxi from central sation costs about 16 euro and from the ariport (AMS) we paid 44 Euro

The location of this hotell is in a business park so there's really nothing to se, i recommend that you buy a Bus/metro card to get into town, was easy and cheap

All-in-all we had a really great stay here.
Amsterdam is a fantastic city and we will return.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, August 20, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh Scotland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 6, 2013

I don't expect to pay nearly £100 for a single night in a hotel (without breakfast) to find dusty old socks, bottle tops, the end of a joint and other bits of debris under my bed. However this was completely overshadowed by the old tissues and pizza box my son found under his!!!!!!

Room Tip: Choose a room in another hotel!
See more room tips
  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, August 9, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed August 1, 2013 via mobile

If you want to see Amsterdam, the location is HORRIBLE! They tell you it's a 7 minute walk to the closest train station... In reality it's 20. The restaurant in the hotel is literally the WORST food I have ever eatin and the closest place to buy food( that isn't over a 20 min walk) is a gas station ... Everyone knows how horrible gas station food is. The staff was rude and made us wait often. Not in a million years will I ever return to this hotel.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, August 5, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, UK
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed July 7, 2013

My son and I stayed there on Friday 5th of June to watch The Who at the Ziggo Dome. The hotel is basic but adequate. Rooms were clean with good showers and basic shampoo & soaps available. There is a small restaurant and bar. For a one night stay for the Ziggo Dome it is best placed although still a Euro 12 cab ride away, or a 30 minutes walk but I don't think it has any value staying there otherwise, there are better locations and hotels in Amsterdam.

Room Tip: Splash out the cab fare from the airport rather than work out the public services, especially if in...
See more room tips
  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, July 9, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venlo, The Netherlands
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 24, 2013

Efficient basic hotel at reasonable price with ditto personel, bar and restaurant . Nothing fancy besides free carparking. Small room with fridge and fairly clean. Not for long stay. Too far away from public transports, but OK for youngsters.

Room Tip: Ask for room not too close to elevator.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, June 26, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herne Bay, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2013

This hotel suited our needs as we were not aiming to spend much time in the hotel. The breakfasts were quite expensive but on the plus side they are all you can eat so if you want value for money then fill up your plate enough times so that you do not have to spend much money on lunch. The staff were friendly and the rooms were kept very clean and tidy. I would say that the location is ideal if you want to escape the rushed and hectic atmosphere of Amsterdam and also being 10 minutes away from the nearest metro station you can travel to the city and back with the GVB travel passes. I would not recommend if you are going away as a couple and looking for something fancy & romantic

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Amsterdam / Amstel, responded to this review, June 4, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again at our hotel in Amsterdam.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Bastion Deluxe Amsterdam / Amstel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bastion Deluxe Amsterdam / Amstel

Address: Verlengde Van Marwijk Kooystraat 30, 1114 AC Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #252 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Deluxe Amsterdam / Amstel 3*
Number of rooms: 192
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Deluxe Hotel Amsterdam/Amstel offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, airconditioning and relaxing lounge chairs. The hotel also offers a fitness room which guests can use free of charge, airconditioning and free wireless internet. The lobby has a computer for guests; they can use the internet for free. Domestic animals are not allowed. Location / accessibility Bastion Deluxe Hotel Amsterdam/Amstel is situated near the A10, exit S11. Its close to the RAI and the Amsterdam Arena. The hotel also has free parking places. You can reach the historical centre of Amsterdam within ten minutes by public transport. Here you can find all the famous attractions within reach. This hotel is therefore ideal for business and leisure guests. Rooms The hotel has 120 comfort rooms, 63 deluxe rooms and 9 Quads. The comfort rooms are equipped with a television, a modem, a bureau, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The deluxe rooms are extra equipped with a bathroom with bath, toilet and hairdryer. The Quads are more spacious than the deluxe rooms and are equiped with a sleeping sofa and a bathroom with bath, toilet and hairdryer. Food & Beverage The hotel serves breakfast on weekdays from 6:00 till 9:00 hrs and in weekends from 7:00 till 10:30 hrs. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 till 23:00 hrs for lunch and dinner. The hotel bar is open till 23.30 Hrs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Priceline, Travelocity, Cheap Tickets, Hotel.de, EasyToBook, Odigeo and Tingo so you can book your Bastion Deluxe Amsterdam / Amstel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bastion Deluxe Amsterdam / Amstel Hotel Amsterdam
Bastion Deluxe Hotel Amsterdam

Owners: What's your side of the story?

If you own or manage Bastion Deluxe Amsterdam / Amstel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.