Their slogan "Quality, without having to pay the prize..." couldn't have been further from the truth.
I dont understand what part of the hotel, which should be a hostel was 'quality.' It was dusty, dirty and old. The place hadn't had a lick of paint since opening. It was dreary, very unlike the lively and atmospheric city, Amsterdam.
I came here for my birthday weekend and it was a complete disaster from start to finish. After the website seemed to suggest that the hotel with close to the city centre, we found that it was about a half an hour bus journey away. Ill hold my hands up and say that my boyfriend and i should of done some extra research, but it wasn't a brilliant first impression. It also wasn't explained that we would have to pay extra for breakfast.
As soon as we arrived, it was clear that they just wanted to take our money. No interest in our journey, our stay or anything. They were not friendly at all. After booking a double, we received a twin which wasn't ideal and added to our disappointment.
The room also had a mouldy smell to it. We went over to our window - obviously to see the view (which was a road) to discover HUGE mould growing up. The room hadnt been aired and every time we showered the room smelt of damp mould, it was horrible.
Our first night, neither of us slept at all. I think the walls are made out of paper rather than brick, and we could hear everything that was being said in the room next door to us. Unfortunately, it was the room next door who were the ones to get drunk and row about letting people in to the room, so we had lots of loud banging all through out the night. I have to say, it wasn't all the room next door, the hotel is generally a very loud place, with no "sound saver system?" on any of the main doors so there is a constant loud bang.
On the second night, which happened to be my birthday night we were settling down to sleep and we could hear a ruffle. When we sat up and moved the pillow, there was a huge rat or mouse IN THE BED WITH US UNDER MY PILLOW.
I was furious. And freaked. We went and complained, and received no apology. We were moved to a different room for the night and told we could make a formal complaint with the manager in the morning but getting our money back was unlikely. The nest room, to be fair to the hotel was much quieter as we were so far away from any communal doors. However, our new neighbours decided to bang the walls to tell us to be quiet for putting a plug into the socket. Thats how thin the walls are. The new room was far cleaner, but also far hotter with no air con being supplied. We were practically in the desert.
We explained the situation in the morning, to a very careless manager who's excuse was that people liked to party all night, and that it was rat and mice season - that we should of expected it. Only after stating that we would go to health authorities they decided to offer a part refund.
AWFUL AWFUL AWFUL experience. Never ever visit here.
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- Also Known As:
- Nieuw Slotania Amsterdam
- Hotel Nieuw Slotania