We arrived here in February 2014 not knowing what to expect because of the mixed reviews that we read. We arrived, and the guy on the reception was friendly enough, gave us our keys and we headed up to our rooms. We were a group of 4 friends, and had booked 2 double rooms with breakfast included. Bedrooms were lovely, clean and tidy, modern bathroom, very comfy bed. We were all so happy with our choice, especially at the price we paid and how often the transport links were into the city centre. We unpacked our belongings, and went out for the day. 20 minutes by bus or tram into the centre was not bad at all! HOWEVER we arrived back to the hotel at night to find our hotel room bathroom was completely flooded. There was so much water it covered the entire floor and was about an inch and a half deep! I checked it out to find a hole in the toilet pipe so I ran down to inform a staff member, a different guy this one was (think he's only on night shifts). I complained but was nice and polite enough as they might of not even noticed the faulty bathroom. The man I spoke to laughed as was acting like I was making a big deal out of nothing. I think it's because we were all only 19 and he didn't want to take me seriously. He came up when I asked him to and when he looked at it he didn't even apologise. He said he was going to sort it out, but instead he came up with towels and told me I'd just have to keep cleaning it up. I couldn't believe it!!! He insisted it wasn't that bad but it was a complete mess, if we had left the room for more than an hour the water would have travelled into our room and ruined all our belongings. He left the room in a hurry and didn't return. We cleaned it up, and I returned downstairs and complained once again, I told him we weren't prepared to stay in it and requested another room. He then didn't even bother looking and said to us 'We probably don't have anymore so there's nothing I can do, you will have to put up with it for tonight sorry' Angry of course, I then asked him to check for us. He continued to sigh and he barely made any effort to fix it. We finally got another room after a big fuss and THANKFULLY this one was better than the previous one. On top of this awful experience the breakfast was shockingly bad, hardly anything to chose from and all of the breads and muffins were dry as anything, they definitely hadn't been looked after. It's such a shame that the staff ruined our experience of this hotel, the location and price was perfect, and the inside including the rooms were absolutely lovely. If the staff members weren't so rude, inconsiderate, and just plain lazy then maybe I'd think about returning.
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- Also Known As:
- Nieuw Slotania Amsterdam
- Hotel Nieuw Slotania