For: good location near the Munt and on the Amstel, nice views, one nice reception man.
Against: narrow, very steep stairs, worn out decor, 5% extra on bill not advertised on website, twin bed request not honoured and an unsavoury exchange ensued; female non-Dutch 'manager' had an appalling attitude, very unfriendly and unhelpful, room very small, safe broken, average breakfast with day-glo unnatural orange juice. The horrid female 'manager' with such a nasty customer service attitude means we can never recommend this hotel and will never go back there. This is not the normal Dutch welcome we are used to, but she was not a native; she is a very poor ambassador for Holland and damages the image.
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- Also Known As:
- Monopole Hotel Amsterdam