Reception: After climbing a very steep stair we get to the reception where we are met with a polite lady on the desk who on seeing myself and partner exhausted after the climb, said, I will give you a room lower down as we were meant to be in a room at the top of the hotel. After paying £248.00 we proceed to climb yet another very steep staircase and eventually we get to the room.
Room: Small cramped room which the bed took up all the space, no drawers to put clothes in only a dirty cupboard with five hangers to put things in, so we decided to leave everything in our cases. The window to the room had a wonderful view of a back wall with strange writing on it and a cargo net covering wires and pipes and skylight windows from what I assume was a kitchen in either the hotel itself of something next door.
En-suite: Tightly compact toilet, shower and sink. If you are on the large side this en-suite is not for you as there is no room for manoeuvrability. The towels (two hand and two very small bath towels) these were never refreshed the whole time we stayed which was for three nights.
Breakfast: We paid for breakfast but were never told when breakfast would be served or let alone offered any at all, so cannot comment on the food as there was none given.
All in all it was a two star hotel but I would say they were very lucky to get the two stars as I would have given it zero for the fact that the photographs on the website show spacious rooms and sitting areas but the reality is that there is none of this going on in the hotel we stayed in. No value for money and precious little in customer service as staff were very thin on the ground apart from the one young man going around with a vacuum cleaner.
I will not be staying in this hotel ever again and would advice anyone else to look elsewhere.
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- Also Known As:
- Monopole Hotel Amsterdam