We had problems already when making the reservation here. First there was what we wanted, a large flat for 4 people. Then there was not. Then the reservation was changed to one of their houseboats. Great for the kids we thought. When we arrived they offered 3 night on a houseboat for the same price. Great we thought. But not at all! The houseboat was located far from the hotel. Not as indicated on their webpages. The houseboat was surrounded by floating garbage, and was itself not pleasant. It was smelling and as the night came, so did the rain from the roof into the master bed. We companied to their emergency number, to the reception and to the owner. Agreed to move to another hotel, we found ourselves, but now they have charged us for the full stay anyhow! Terrible experience. We are trying to get our money back now.
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