My boyfriend and I spent two nights at hotel hermitage at the beginning of May 2013.
We flew into AMS airport, and using google maps directions made it to the hotel quite easily (it cost us a total of about 8 euro each - you need to catch a train and then a metro).
When we arrived at the hotel, the guy at the front desk was really welcoming - and very stoned, although this is to be expected in Amsterdam. When he checked us in, he put us in a family room on the ground floor at the front of the hotel (actually the best room in the place) even though we had booked a twin, but we weren't complaining... until the boss came in and realised the mistake and told us we would have to move first thing in the morning... a bit inconvenient when you are only staying 2 nights. But this family room was really great.. right at the front entrance, windows onto the street but great blinds for privacy and darkness, and very little noise. The beds were quite comfortable and the bathroom decent size. The only negatives i have for this room is that the lighting was very dull, there was no powerpoint in the bathroom for hair straighteners, and no door/curtain to the shower so the whole bathroom floods (dont leave clothes or towels on the floor!). in all honesty though, we were totally stoked with the place based on first impressions!
The twin room we were moved into on the second night was on the 5th (top) floor... do what you can to avoid being put here.. the stairs are incredibly steep and there is no lift so it is exhausting carrying your luggage up there. [We also were told that if we left our luggage in the foyer it would be taken up to our new room for us, but when we returned after a long day of sight-seeing, it hadn't been, and we had a fair workout]. The twin room is really tiny, and not really big enough for two people not in a couple. The room we were in (504 i think?) also had really bad internet.. it hardly worked, which was annoying since when we book a hotel we look specifically for free wifi in the rooms, and for a one night stay, tackling the 5 flights of stairs just didn't seem worth it to complain and try to be moved (again). Also the shower in this room didn't work. it has clearly been "fixed" by someone with a hair elastic to try and hold it together, but the piece that swaps the water flow between tap and shower head was stuck so it was virtually impossible to shower - again not a big deal for one night, but annoying nonetheless.
The staff: During our stay we encountered 3 different staff members, two of whom were constantly stoned (and not that happy, chilled, functional stoned, but totally out of it and useless) and one of which seemed completely uninterested in being there.
One of the stoners was to be fair quite helpful with giving directions to places and recommending places to go, but you had to be willing to stand there during the long pauses and stoner-silences in the convo, and he was the one who put us in the wrong room and cause that whole inconvenience. The other guy, was totally useless.. directed us to the complete wrong place for the Van Gogh museum (messing up our timing for our rushed visit). Finally, a girl who worked at the front desk, although she seemed sober, was not very friendly, and not very willing to help.
Location. GREAT location! i could not ask for a better spot. Within walking distance to everything, but far enough away from the red light district and main centre to feel safe and not have noisy people outside at night time. This was really the saving grace for this hotel for us.
great location. so-so staff. some good rooms, some absolutely crap rooms.
would recommend to people on a short trip wanting to do a lot of sightseeing and a quiet nights sleep.... (close enough to red light district for a wild one too and a stumble home).
rooms on lower floors have better internet and just seem to generally be nicer.. avoid the top floor...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.