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“Unsafe and unpleasant.” 1 of 5 stars
Review of Hotel Atlantis

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Hotel Atlantis
3.0 of 5 Small Hotel   |   Ceintuurbaan 215-217, 1074 CV Amsterdam, The Netherlands (Stadsdeel Zuid)   |  
Hotel amenities
Ranked #180 of 305 Amsterdam B&B and Inns
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Unsafe and unpleasant.”
1 of 5 stars Reviewed August 1, 2013

I'm fairly tolerant of hotels and have been more tolerant than the average person of bad places, but this place crosses the line on so many levels.

Firstly, the location is not good at all! It is in a place that feels very very unsafe and you can't help but feel you're going to get stabbed at night when you walk outside. Pay a little more and stay in the city and it will be well worth it. There were no food places once the sun went down so that just adds to the quality of the location.

Secondly, I payed for a double room and instead got a room with 4 single beds, a power socket in one spot in the corner of the room and stained paper thin walls.

Thirdly, they don't tell you this, but the hotel is currently in construction and doesn't look like it will be finished in the near future. Every morning you will be waken early by drilling and hammering. I even woke one morning to a builder peering through the window at me in bed.

Fourthly, the cleaning staff. I left the do not disturb sign on the door as I didn't want them to come in, but they still came in and didn't really clean much except fold he blankets on the bed and then LEAVE THE BALCONY DOOR OPEN WHICH IS SHARED BY OTHER ROOMS THAT CONNECT TO IT. So essentially the cleaner left my room unlocked and accessible to any person in the rooms connecting to the balcony to come in and take what ever they wanted. TOTALLY UNSAFE AND UNSECURE. The cleaner also just let herself in one morning while I was still in bed even though the do not disturb sign was on the door and then left once she realised. HOW IS THAT APPROPRIATE?

Finally, it was simply an unpleasant place with not even a printer available to guests. It was in an unsafe area that isn't at all central. I stayed here based on not terrible reviews, but it really was terrible. Do yourself a favour and don't stay here and pay only a tiny bit more for somewhere better and safer.

Room Tip: Don't stay here, stay somewhere a bit safer and closer. If you must stay here don't stay on...
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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127 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 23, 2013

We booked the hotel based on the positive reviews, but am not sure why there were more bad reviews for the hotel. Granted, the price is cheaper compared to the ones located in the city. However, my friend found a cute B&B located above the restaurant and it was way better and bigger and only 10euros more than what we paid for. And she was staying right in Nine Streets, an extremely nice area.

I have stayed in tinier rooms in Japan, and the size wasn't a big deal to me. However, what irks me was the following:
1) the glass in the shower was cracked, and we kept bumping into it as the shower area was extremely small with the curtains sticking into our wet skin when showering.

2) the shower drain was blocked. By the 4th day into the stay, it could no longer accept flowing water and after each shower our entire bathroom floor will be flooded.

3) Our towels and such were not changed for past 3 days. I'm all for eco, but when the floor is flooded resulting in us using the hand towels to soak up the water, they should have changed these into dry ones for us.

4) We forgot the room key and left it in the room. When we got back and told the night watchman about this and requested for a key to access our room, he made a new one for us without question. Now, what is wrong with this image? We were not asked for proof of identity nor the name for booking. This means that anyone can request for a room key from the reception.

5) I doubt the carpet was ever vacuumed. I keep finding hairs circling round the feet.

The only good thing out of this was that I spilled a glass of red wine onto the bed sheets and even though they did not change the sheets (as expected) they did not charged me for it either. Nevertheless, not a hotel I would consider going back to.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 21, 2013

Recently stayed at the Hotel Atlantis in Amsterdam. Indeed, the staff was friendly and helped us find a taxi to the airport (for 41 euros), but the person at check-in circled the wrong location for the hotel on the map he provided. The room was very small and musty, with a skeevy shag carpet that was stained with who-knows-what. There is no ventilation in the bathroom and no A/C in the hotel room. This would have been okay with the window open, but since our room was on the first floor, marijuana smoke and conversation bellowed into our room throughout the night. Early in the morning (on a weekend), we were awakened by painters in the courtyard, who started working at 7 AM, again interrupting our sleep. We barely slept a wink.

Room Tip: Do not stay on the first floor!
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  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alingsås, Sverige
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 18, 2013

Large modern room with a terrace. Very light and spacious and we will come back to the same hotel, which is within five minutes walk from the market.

Please note that it is very difficult to find parking if you arrive in the evening/after 17:00. Please be aware that they tow away cars rapidly in Amsterdam. We found out by experience:(.
Though quite expensive (419 euro) it turned out to be a good experience where we received a lot of good support from the locals.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney, Australia
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 5, 2013

This hotel wasn't amazing, but I guess you get what you pay for.

We initially had big problems with our booking. We received an email a few days before we were due to arrive requesting the details of a different credit card because they were unable to run ours to pre-authorise it. They said we needed to reply within 24 hours or we would lose the booking. I replied immediately asking if we could call to give them the info (I don't like to send credit card info in response to random emails!) but got no reply. We called a few hours later to follow up and were stuck on the phone until we ran out of credit (more than 15 minutes) while the man on the other end looked for our booking. We then emailed them again asking them to call us back urgently. We waited for them to call back for the rest of the day. The following morning we found a wifi zone and called again with Skype (still within 24 hours of the initial email we received). The man said we never had any booking (that they had cancelled or otherwise). We referred him to the booking confirmation and to the email exchange of the last 24 hours. He had to concede it looked like we did have a booking, but as it wasn't in their system we were just lucky they had a free room to put us in.

When we arrived we spent another 10 minutes at the desk while they searched for the booking, again initially saying they didn't have it! Thank goodness they did find it eventually. We asked the girl to mark where the hotel was on a map and she marked a point we later found out was about 3 blocks from the hotel. I don't know how you can work at a hotel and not know where it is on a map...

We stayed in room 2. Something in the bathroom was leaking so there was a constant puddle on the floor, it smelt a little like sewerage in the bathroom, the wifi didn't work, and the room's only window opened into the courtyard where people smoked. So either we had the window closed and had that faint sewerage smell, or had it open and had cigarette smoke wafting in. We asked the desk about changing rooms but they said they were fully booked. We also asked about the wifi and they suggested another network, but this also didn't work. By this point we were a bit tired of talking to the desk staff so we gave up.

Last bad point- there was an awful group there the same time as us who got extremely loud in the courtyard about 3am the first night we stayed. Given people's rooms front up to this courtyard I feel it should perhaps be closed to drinking/yelling from midnight or something? On the second night two of the people in this group got in a HUGE argument in the middle of the night, screaming and crying and slamming doors and punching walls and it really sounded like someone was going to get hit. It was really concerning, and the hotel staff didn't do anything even though there was someone at reception less than 15 metres from where this was all taking place. I wouldn't expect them to get in the middle, but it is their job to keep the hotel quiet and maybe call the police if they think there's a situation that's too dangerous for them to get involved in. As it was, they let it carry on for an hour or so, then the girl involved stormed out into the night. Unfortunately she returned soon after and spent another good half hour crying loudly and lamenting drunkly to a friend in the courtyard. We did go to the desk again the following day to ask again about moving rooms further from these people and were again told the hotel was full. They did say they spoke to the group and if it happened again they would get the police involved. So that was something, but I think perhaps this policy should have been in place already?

Aside from these issues the location is good, the room was fine in terms of size and amenities, the price was right, the room was clean (other than the puddle in the bathroom). I'm tossing up between giving this a poor or an average, but I think for our particular experience it was a poor.

Room Tip: Avoid rooms with windows into the courtyard if you don't like cigarette smoke wafting into your...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2013

My boss booked this room and for what she paid (less than 70 euros/night I think...) I didn't expect much. I was very pleasantly surprised and would recommend this great little hotel to anyone looking for a basic, well located hotel at a decent price.

The location is great, very handy to trams that got me quickly to the conference center in one direction or central Amsterdam in the other.

I found that the people of Amsterdam were exceptionally friendly and polite and helpful. It seems like a happy place, generally! But I was particularly impressed with the staff at this hotel.

Things go wrong. It's how you deal with it that matters. I had trouble with internet access in my room - a nuisance but the staff were quick to sort it. They were also very helpful with directions and suggestions... getting taxis... that kinda stuff.

Bikes are everywhere in Amsterdam. The trams were enough of an adventure for me, this time anyway. But next time I'm in Amsterdam I'll definitely stay at the Atlantis and next time I'll take advantage of the bicycles they have for guests to use!

The breakfast room is OK but the breakfast is mediochre, for 9 euros. It was handy for me when I was in a rush but I bet you could get a better breakfast if you had time to look around the neighbourhood for a cafe.

Speaking of around the neighbourhood... I was busy with work most of my week in Amsterdam but on my last day I had a few hours off to wander around on my own a bit. Just around the corner from the Atlantis I found a fantastic street market -- food, clothes, gifts, souvenirs... full of life. Really glad I found it! Ask the concierge to point you towards it.

The photos on the hotel website are accurate. My pic is of the market around the corner.

Enjoy Amster

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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14 reviews 14 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 26, 2013

This hotel had excellent customer service team, and was a great price however the room wasn't fantastic. It wasn't terrible - but it did have an offputting lingering smell of chemicals, and there was no air conditioning or windows. We were here two nights. The location is ok - there is a tram at the end of the street but there isn't a lot to do in the neighbourhood. Overall a decent stay but nothing to write home about.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Atlantis

Address: Ceintuurbaan 215-217, 1074 CV Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Stadsdeel Zuid
Restaurant Room Service
Hotel Style:
Ranked #180 of 305 B&Bs / Inns in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Atlantis 3*
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