This hotel wasn't amazing, but I guess you get what you pay for.
We initially had big problems with our booking. We received an email a few days before we were due to arrive requesting the details of a different credit card because they were unable to run ours to pre-authorise it. They said we needed to reply within 24 hours or we would lose the booking. I replied immediately asking if we could call to give them the info (I don't like to send credit card info in response to random emails!) but got no reply. We called a few hours later to follow up and were stuck on the phone until we ran out of credit (more than 15 minutes) while the man on the other end looked for our booking. We then emailed them again asking them to call us back urgently. We waited for them to call back for the rest of the day. The following morning we found a wifi zone and called again with Skype (still within 24 hours of the initial email we received). The man said we never had any booking (that they had cancelled or otherwise). We referred him to the booking confirmation and to the email exchange of the last 24 hours. He had to concede it looked like we did have a booking, but as it wasn't in their system we were just lucky they had a free room to put us in.
When we arrived we spent another 10 minutes at the desk while they searched for the booking, again initially saying they didn't have it! Thank goodness they did find it eventually. We asked the girl to mark where the hotel was on a map and she marked a point we later found out was about 3 blocks from the hotel. I don't know how you can work at a hotel and not know where it is on a map...
We stayed in room 2. Something in the bathroom was leaking so there was a constant puddle on the floor, it smelt a little like sewerage in the bathroom, the wifi didn't work, and the room's only window opened into the courtyard where people smoked. So either we had the window closed and had that faint sewerage smell, or had it open and had cigarette smoke wafting in. We asked the desk about changing rooms but they said they were fully booked. We also asked about the wifi and they suggested another network, but this also didn't work. By this point we were a bit tired of talking to the desk staff so we gave up.
Last bad point- there was an awful group there the same time as us who got extremely loud in the courtyard about 3am the first night we stayed. Given people's rooms front up to this courtyard I feel it should perhaps be closed to drinking/yelling from midnight or something? On the second night two of the people in this group got in a HUGE argument in the middle of the night, screaming and crying and slamming doors and punching walls and it really sounded like someone was going to get hit. It was really concerning, and the hotel staff didn't do anything even though there was someone at reception less than 15 metres from where this was all taking place. I wouldn't expect them to get in the middle, but it is their job to keep the hotel quiet and maybe call the police if they think there's a situation that's too dangerous for them to get involved in. As it was, they let it carry on for an hour or so, then the girl involved stormed out into the night. Unfortunately she returned soon after and spent another good half hour crying loudly and lamenting drunkly to a friend in the courtyard. We did go to the desk again the following day to ask again about moving rooms further from these people and were again told the hotel was full. They did say they spoke to the group and if it happened again they would get the police involved. So that was something, but I think perhaps this policy should have been in place already?
Aside from these issues the location is good, the room was fine in terms of size and amenities, the price was right, the room was clean (other than the puddle in the bathroom). I'm tossing up between giving this a poor or an average, but I think for our particular experience it was a poor.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Booking.com, Expedia, Cheap Tickets, Tingo, TripOnline SA, EasyToBook, BookingOdigeoWL, HostelWorld, Priceline, Agoda and Venere so you can book your Hotel Atlantis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.