We booked this hotel for a long weekend stay. Our room was clean but very basic, nothing like the one we were led to believe we were getting on the internet. The toilet down the hall leaked water all over the floor and I had to constantly place paper towels on the floor to stop getting my slippers soaking wet. The toilet was like a broom cupboard as was the shower! The carpets and decor were old and tatty but the overall cleanliness was ok. The staff were rude but I put this down to a lack of correct English translation as I found rather too many Dutch people on the rude side!!!! One example was on the day we were leaving we hung around in the reception a little longer than the guy wanted us to and was told we had to leave due to it not being a waiting room, in the next breath he said if we come back again to come and stay again. Urrrrrrrm no thanks as you were so kind and friendly just now I dont think I will! Breakfast was a constant ask for items to be replenished and it was overall a very average place indeed. I wont stay again
If you want no frills, lack of facilities and no smiles head here.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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thank you for your review.
I would like to point out that you did book a budget room, with shared facilites including breakfast.
Lets get a few points straight.
Your room was perfectly clean supplied with clean linnen and towels.
You did not book a superior room or one of our new ensuite rooms ground floor.
The room has shared facities your price range was 27,50-32,50 pp
We have a listed builiding, the shower is small, I do admit, but it has to do with it being a listed building we are not allowed to change the format of the shower room.
You had a very good price202,58 euro for four persons which is approx 25, euro per person including breakfast and city tax no hidden extras.
I am sure you noticed the notice outside the toilet, please come down to the reception if there is a problem with the toilet. This problem is caused by peple not being able to use a toilet properly and waiting for the toilet to flush, impatience which will of course cause flooding, which in your case did. I spend so much time cleaning up after people who do not know how to use a toilet properly.I apolgise for any inconvience caused and as i AM a much travelled person I would go to the hotel reception to ask for the toilet to be cleaned.
You did not.
Breakfast, it is a full buffet, with all foods provided as much as you wished.
I was told you came late for breakast and of course at 9 45 the staff did their best to help you.
I take exception to the fact you said our staff was rude, we are all very helpful and try to facilitate as much as possible.
i WILL speak to budget places.com as we have specifically sold this room as a budget room how dissapointing.
You got a bargin.
The room was painted may I add by a very nice english gentleman who has taken execption to your comment tatty....
Very insuliting indeed.
Thank you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.