I stayed in a four person suite which has a lock on it (the 12 and 20 person rooms are just doors anyone can open and close). My room door was locked and one day after coming back, my phone charger was stolen by housekeeping or someone somehow broke into my room. My other roommates didn't have my charger (they had different phones plus they showed me their bags to verify this). I told the front desk, and all they said was that they would ask the cleaners and to come back the next day to see if anyone would give it back. Well guess what! No one will give it back when they stole it! Of course, it never showed up and the cleaners claimed they didn't have it. When I requested they look back at the security tapes to see of anyone broke into our room, they said they would, except when I ask the next day, they said they hadn't. On top of that, they didn't even offer to replace my charger (they had like 20 themselves) or give me some money to buy another one (even though I strongly hinted at it). I bought a new one and it frickin cost me 38 euros. So unprofessional. Plus everyone who works here is like 23.
- Official Description (provided by the hotel):
- Friendly, clean hostel in the centre of Amsterdam. Single-sex dormitories and rooms with 4-8 beds, some with en-suite bathrooms. 24 hour reception, cafe with cheap food and drinks, free use of lockers, great garden to hang out in with giant fish-pond! ... more less
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- Also Known As:
- The Shelter City Hotel Amsterdam