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“Never ever again!” 2 of 5 stars
Review of Hotel Crystal

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Hotel Crystal
2.0 of 5 Hotel   |   2e Helmersstraat 6, 1054 CH Amsterdam, The Netherlands (Vondelpark)   |  
Hotel amenities
Ranked #292 of 345 hotels in Amsterdam
Prague, Czech Republic
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Never ever again!”
2 of 5 stars Reviewed September 15, 2013

Honestly one of the worst place i have ever stayed in... Unprofesional staff, dirty rooms (mold and dust visible everywhere). We spent there two nights in summertime and next time i know we ll find other place to stay at. The only asset of this hotel is without any doubts its position. Location is just perfect. But there are similar hotels in this area where you pay same and get more. To avoid.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 12, 2013 via mobile

Avoid!
Only stay here if you enjoy the fishermen smells
Paid 110euros a night for a room without a toilet and pipes that are sounding like someone is drilling next door
When I asked to be refunded so the second night I got the I only work here and could not do anything as I should have read the small print and that I should not worry as I was sharing the floor only with one other person

  • Stayed September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 7, 2013

Just your average, cheap basic hotel but with a great location (but within Amsterdam any hotel would be a great location as everything is within walking distance) and I WOULD stay again. However, there is a Lidl literally around the corner from the hotel so this was great for drinks etc and there are tram stops extremely close (we got the tram from the airport with ease: around 7 euros for 24hr ticket, or 2.40 for 1 hr (this is just one use)) We arrived at 9ish and were able to leave are bags downstairs before check-in. Same when we checked out, we left our bags in the dining area with no trouble. There are helpful cards next to the reception desk about places to go/things to do, and most of these include a discount/free gift if you take them with you to the place. There is also a communal fridge for you to use, but for us it was down so many stairs that we only used it once.

We had a quad room which is on the 4th floor. There is no lift, and the stairs are EXTREMELY steep. If you are disabled or have difficulties climbing stairs DO NOT stay here! Or people with children should really consider the dangers of this. One family had to carry each child one by one up due to the danger. However, I don't think this is a unique quality to this hotel as many of the bars also had very steep stairs. The staff did not help with our bags at all, and therefore carrying really heavy bags up four flights of stairs was very difficult, we were literally just left to it. Overall the staff are quite unfriendly, unhelpful and uninterested in guests.

NONE of the quad rooms have balconies, don't be fooled by the website info, I don't think staff quite understood what we meant by balcony. We requested and were told we could have a room with a balcony, however it was just a window with a wide window ledge which you could sit on (quite dangerous). There was another window too but this didn't open. We asked about the balcony, and they said the only other quad room had it (which they had agreed to give us), and so we asked if we could move to this room. We had to wait til the next day, and were told we would have to check out of our room at 10, and take our bags ALL THE WAY DOWNSTAIRS!! Bare in mind the other room was literally next door, RIDICULOUS! We were told to do this because both rooms had to be simultaneously cleaned, and couldn't change til 2pm. However, we discovered it had been cleaned a lot earlier, and therefore could have just moved straight to that room. Whether it was communication problems or extremely unhelpful staff with absolutely no common sense I don't know. After all this, the room DID NOT HAVE A BALCONY! But two working windows, so it was better. And cooler as it faced the courtyard instead of the street.

Each room had 4 single (comfortable) beds, the sheets were slightly stained but not the worst i've seen. We had no toilet paper on arrival so had to ask, nor any soap. There are also signs saying a charge will be applied if found smoking or if found with the windows open after 10pm but no staff mentioned this to us. The rooms are a decent size, and are not uncomfortable to be in.

The provided breakfast is VERY minimal, limited number of boiled eggs, ham, limited bread to make your own toast, butter, jam, orange and a free coffee machine (it's only free at breakfast time). This 'restaurant' area is also quite small, it's not the best.


AMSTERDAM TIP: MAKE SURE YOU BOOK ANNE FRANK ONLINE. THE QUEUE WAS CRAZY!!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2013

Stay away. Rooms are tiny, dirty, hot in summer and (we've been told) often without warm water in winter. Absentee manager leaves the staff to deal with his neglect of the building and his indifference to guests' questions and requests. One staff member told us he was embarrassed to work there due to all the things that tend to go wrong. We showed up on a hot summer day and were given a tiny stifling room on the fourth floor whose window opened only a few inches. We asked repeatedly for a fan and were promised one before the evening by the manager, only to return from dinner to find a small plastic SPACE HEATER that screeched when turned on. Breakfast was cheap and disappointing. Go elsewhere.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 12, 2013

I stayed at this hotel for a weekend break with a group of girlfriends. Although I must admit on first impressions I wasn't that impressed and probably wouldn't have booked it myself! I was really surprised, pleasantly I must add. I slept better than I have done in a long time, the beds were very clean and really comfortable, rooms were basic but clean and adequate . The staff were all very friendly and really helpful. Breakfast was basic but ok. The only fault I had with this hotel is that the stairs were very steep ( very common in Amsterdam as I found out in almost every bar I went into) and that the carpets were quite worn and stained! I would definitely return to the hotel Crystal as it was a short walk from most bars and restaurants A very enjoyable weekend.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 28, 2013 via mobile

Arrived in what seemed a very pleasant street the outside of hotel looked promising. Unfortunately things went downhill as we checked in. Irrespective of the access to the room (very steep stairs which were not an issue) the carpets in places were threadbare, damaged and stained. The room was just servicable, not really clean and everything in it was broken, in bad repair or required attention. Luckily bedding clean etc. Non ensuite room (which we knew on booking) but the toilet was that small it was unbelievable your knees were tight against wall in front and not particularly clean and the shower we did not even venture into..... Need we say more.......

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
58 reviews 58 reviews
49 hotel reviews
Reviews in 50 cities Reviews in 50 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed May 22, 2013

Don't expect too much from this hotel, you simply get what you paid for...
The room was basic and small with the bare minimum : a bed, a wardrobe, a TV and handwashing facilities,...well, considering the price there is not much to complain about.
However, there is room for improvement, for example, the main light of the room didn't work, also, the room gets very warm and because you can't open the window after 10pm it is a problem, it was clean as long as you are not a neat freak: there was some dust on the apparent parts of the furniture, the bed was okay but the mattress was very very soft, the wifi was inconsistent: it seemed to only work at certain times of the day.
The rooms are small and the walls are thin, so if you have noisy neighbours it can be a problem and it turned out to be as there were lots of young travellers (remember, this is a budget hotel!) talking or listening to music a little bit too loudly.
Regarding the common areas, the shower was okay but the toilets were tiny, maybe 1 sq. meter, I don't exaggerate, you need contorsionist skills to fit in and move, when sit down my legs touched the wall in front ! Seriously, how is it possible to offer such toilets in a hotel ?!
Beware of the stairs, they are very steep, it can be dangerous, especially for children and older people, but it is typical of lots of buildings in Amsterdam.
Decent breakfast and good location in a very "Dutch" part of the city, located 5 minutes away from Leidseplein - a wonderful place - you feel slightly away from the hustle and bustle of the Dam area but so close at the same time.
All in all, if you are looking for cheap accommodation in a city which is well-known for being expensive and if you are going to be out all day long exploring the city and just need a place to sleep, it is fine, otherwise, try something else.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Crystal

Address: 2e Helmersstraat 6, 1054 CH Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Vondelpark
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #292 of 345 hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Crystal 2*
Reservation Options:
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Also Known As:
Crystal Hotel Amsterdam

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