We stayed there for 4 nights, and here is the review:
* Central Location
* Cheap Price
* Decent sized rooms
* Within walking distance to everything in town
* lots of both English and Dutch tv channels
* Very rude staff
* Dirty Rooms
* No TV remote, no towels, no soap, no hair dryer, no clock,
* no elevator, dragged luggage 3 stories up
* narrow stairs
* Loud and noisy
* Paper thin walls, next door could hear our tv and we could hear theirs
We (3 people) stayed here end of April 2013. Upon arriving at 9:30am from our train, we were told we were too early. We tried to tell her we were just planning to leave our bags and come back. She then proceed to tell us she is busy. We stood around waited, then she very angrily said, what do you want? We told her we just wanted to leave our bags, again. She then said, can't you wait? I am by myself and I am busy. She then helped someone with their breakfast, the person said something to her in Dutch, which we did not understand. After she was done, suddenly her attitude change. Anyway, we were able to leave our bags and came back later in the day.
We came back about 7pm, and were told by a different staff that she can't find our reservation. We were very confused, but she let's us check in anyway (??), and then said maybe someone had checked us in. After checking her computer again, she said, oh, someone else had checked us in, but the forms are not filled and questioned why we did not fill the forms. We asked if the forms not filled, how can anyone check us in? She then proceed to give long excuses about how difficult their system is, and we won't get it. I then told her, maybe in the future, if another staff checks people in without their signature, just write a sticky note so other staff would know. She then goes into another long excuses about how their system is very difficult to work with, how it does not help, and how she didn't understand why this is the case. We were very concerned at that point, but just wanted to check in after a long day. We asked her for the key to the luggage room, which she gaves and then still kept talking about how difficult it is to work with their system. Honestly, by that point, I didn't want to hear any more excuses. After getting our room key first, we went to the basement area to get our luggage. We proceeded to walk up to the room with our luggage and she stopped us midway, and said we need to show ALL of our passports first before going up to the room. I asked her since we already half way up, can't we come back down immediately? She said no, since she can't let us go into the room without seeing ALL of our passports. Again, I don't understand why she gaves the room key without seeing all of our passports first. After checking our passport, I told her maybe would be best in the future, she tells clients what she needed first. She then gave another long excuse about she didn't know we would go straight to our room after getting our luggage and key (??), and she thought we would ALL came back to return the luggage room key first. She also said, if any concerns we should come to her.
There was no towel, very little soap left in the dispenser, and no tv remote in the room. We went downstairs to ask for towels, the desk staff assured us there are towels, but we said there are none. She tried to argue, which we really didn't get. We asked if we need to come back down to get it or if she will deliver. She promised they will deliver. 1 hour passed, still no towel. We went down to retrieve it, and the towel room was next to the desk area! By the way, the red carpet in the room still has crumbs from the last guest, so I guess they don't vacuum once a day. You can ask to borrow hair dryer from the front desk, which we did.
Overall, the hotel is in very central location. There are 2 grocery stores within 5 minutes walking distance, train/bus station is 5 minutes the other way, and the tourist area is within 8 minutes. The room is decent size for 3 people, although the beds were extremely soft. The area is loud though, trash pick up in the middle of the night and people still out partying across the street very late into the evening.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.