We made the reservation on Booking.com in March, after looking at various hotels... We decided on this one because of location and price! However, the room wasn't quite like the pictures on the website.
Once we had made the reservation, our card was charged (on the website, we were informed that no money would be taken until we arrived), the following day I rung the hotel directly and they told me that it had been taken in error, they apologised immensely and said they would upgrade us to a larger room with a balcony and a view over the canal.
We arrived, it was a great location and the staff were very friendly and helpful with our initial questions we had about what was around the hotel.
Once in the room, which could only be described as a average size double room with an extra single bed crammed in, which wasn't a problem but if I had booked a triple.. I wouldn't have been very happy!
The balcony which we were expecting wasn't there! One of the windows was broken (this was obviously the "Canal View"). The window frame was coming away from the wall which meant it wouldn't close.
The room was also dirty and could do with a clean and a refurb and half of the plug sockets didn't work.
The bathroom was also dirty, mainly the shower curtain and also the tiles. The shower head holder was also broken so would continuously slip down.
The beds were comfy (which some people would say is enough, but when you pay £150 for a nice hotel, I would disagree.)
Overall, good location but wouldn't recommend to anyone and wouldn't stay here again. Floor 4, Room 10.
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