We booked a quad room for two friends and a couple, and honestly the hotel was a pleasant surprise from start to finish.
Upon arrival, the exterior of the hotel is nothing to write home about, but there is a gated car park and plenty of light hits the front of the building (which is adorned with some old but sturdy tables and chairs).
The staff that greeted us at reception were friendly and spoke fluent English, and made our check-in fast and problem-free. The reception is tidy (if a bit dull), and there is a 24-hr pizza service in the lobby (nothing if not convenient!).
Upon entering the room, we saw clean, pressed white sheets, plenty of space, and a flatscreen TV (with USB and HDMI ports). Unfortunately there were no tea/coffee facilities, but we never really use those anyway. The beds were comfortable, neatly made, and sufficiently large.
The bathroom had a couple of minor issues, but nothing worth complaining about. The metal light over the mirror was slightly rusty, and there was a small, faded cigarette burn on the shower base. Other than that there was plenty of soap and shampoo, and it was a clean, fully functional utility.
When we came to leave, we were again greeted by lovely, friendly staff. There were no 'extra charges' or 'taxes' to pay, and we were asked if we enjoyed our stay. We were given a large (10") chocolate rabbit, as an Easter gift, and were sent away feeling completely satisfied.
It is a shame that so many negative reviews have been left for this hotel - for the price and location (Lidl within 30 seconds walk, tram within 30 seconds walk, 5 minutes drive off motorway, 10 minutes walk to Vondelpark) it is a really great hotel. We have booked another (slightly longer) holiday to Amsterdam, and are returning to West Side Inn.
A final note - I hope that you can overlook some of the bitterly-written negative reviews, angrily typed out by people expecting 5 star luxury, and realise that this is a great hotel.
- Official Description (provided by the hotel):
- West Side Inn Amsterdam is perfectly situated in the South West part of Amsterdam, next to the main highway the A10. Schiphol Airport, World Fashion Centre, World Trade Centre and RAI Congress Hall are only 15 minutes away. West Side Inn Amsterdam can easily be reached by public transportation or by car, which you can park in our own parking lot. ... more less
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- Also Known As:
- Amsterdam Hem Hotel
- Hem Hotel Amsterdam