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“Average” 3 of 5 stars
Review of West Side Inn Hotel

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West Side Inn Hotel
3.0 of 5 Hotel   |   Voorburgstraat 250, 1059 VD Amsterdam, The Netherlands (Formerly HEM Hotel Amsterdam)   |  
Hotel amenities
Ranked #263 of 344 Hotels in Amsterdam
Amsterdam
1 review
“Average”
3 of 5 stars Reviewed January 12, 2014

Room key cards don't work, night door doesn't open, lift out of service, and service just average. This hotel looks like it's not been carefully maintained over the years. Otherwise fine. Located 5 minutes by walk from tramway #2.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West-Side-Inn-Hotel, Guest Relations Manager at West Side Inn Hotel, responded to this review, January 16, 2014
Thank you for taking your time to review our hotel. We are very sorry that during your stay with us you encountered some issues. It is always possible to contact the reception to see if they can do something directly.
Once again, we would like to thank you for your review and we hope to welcome you again in our hotel.
Kind regards
West Side Inn Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,184 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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Rhodes, Greece
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 10, 2014

Spend there 7 days .Six people with 3 difeferent rooms. Booked electronicly and paid aproximetely 10E/per day !!!

The room was acceptable for that amount of price .
The hotel was in a nice location with the public transport station very near it
Everything easy to navigate in and out of the hotel
Huge disapointed by the personel except 2 young boy and lady in the reception and the lady that gives
brekfast in the lobby with extremely good value of 3E if its still on dont miss it .
Amazed by the rudeness of some people in there but think of the money you would spend somewhere else !
If you only consider that the word "filoxenia" does not exist in their dictionary
The next time i'll visit Amsterdam i 'd like to stay in an other hotel but i would not buther the same in that price again

Room Tip: All the rooms are prety much the same
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 7, 2014

Hotel was a bit far out from city centre but easily accessible via 20 mins tram ride. Hotel has all amenities you need. All you can eat buffet breakfast was €10 but there wasn't a wide variety of choice. Hotel was clean and room was cleaned daily. Good choice if on a budget

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West-Side-Inn-Hotel, Guest Relations Manager at West Side Inn Hotel, responded to this review, January 13, 2014
Thank you so much for taking the time to review your stay at West Side Inn Amsterdam.
We're glad to read that you had such a good experience and that you give us a 4 star review.
We hope you will visit us again in the future.

Kind regards,
West Side Inn Amsterdam
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Amsterdam
1 review
3 of 5 stars Reviewed December 22, 2013

The hotel is in the middle of an estate!? We were given the key to a room that was still occupied, the lift is shockingly slow, the showerhead is NOT adjustable & the TV signal??? Would not recommend!

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West-Side-Inn-Hotel, Guest Relations Manager at West Side Inn Hotel, responded to this review, December 23, 2013
Thank you for posting your review at Tripadvisor. We are really sorry that you had such a bad experience, if you are not satisfied with your room it is always possible to ask for another room.
Most of the hotels that are inside the city center are much more expensive. Our hotel is just outside the city center, therefore we have lower prices and you are not far from the city center.
Once again, we would like to thank you for your review, We hope you will visit us again in the future so we can change your not so good opinion about our hotel into a good opinion!
Kind regards,
West Side Inn Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
1 review
3 of 5 stars Reviewed December 19, 2013

The hotel is not very near the center,so at the first time it was a little bit difficult to get there, but for the following day it was not a problem.
The room was comfortable and clean (but the mattress was too thin for my taste). The bathroom was really clean and the shower really spacious!
The staff was kind and helpful.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West-Side-Inn-Hotel, Guest Relations Manager at West Side Inn Hotel, responded to this review, December 23, 2013
Thank you for taking the time to review your stay at West Side Inn Amsterdam.
Our hotel is just outside the city center, therefore we have lower prices and you are not far from the city center. There is a good public transport connection day and night, so you can reach the city center within 20/30 minutes.
We are glad to read you are positive about our staff.
Once again, we would like to thank you for your review, We hope you will visit us again in the future.
Kind regards,
West Side Inn Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Side Inn Hotel

Address: Voorburgstraat 250, 1059 VD Amsterdam, The Netherlands (Formerly HEM Hotel Amsterdam)
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #263 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — West Side Inn Hotel 3*
Number of rooms: 232
Official Description (provided by the hotel):
West Side Inn Amsterdam is perfectly situated in the South West part of Amsterdam, next to the main highway the A10. Schiphol Airport, World Fashion Centre, World Trade Centre and RAI Congress Hall are only 15 minutes away. West Side Inn Amsterdam can easily be reached by public transportation or by car, which you can park in our own parking lot. ... more   less 
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Also Known As:
Amsterdam Hem Hotel
Hem Hotel Amsterdam

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