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“Seriously need to upgrade rooms” 2 of 5 stars
Review of West Side Inn Hotel

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West Side Inn Hotel
3.0 of 5 Hotel   |   Voorburgstraat 250, Amsterdam 1059 VD, The Netherlands (Formerly HEM Hotel Amsterdam)   |  
Hotel amenities
Ranked #255 of 340 hotels in Amsterdam
Palo Alto, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Seriously need to upgrade rooms”
2 of 5 stars Reviewed September 23, 2013

Staff was friendly and nice & rooms were clean but the hotel wasn't near anything meaningful. It is however a few blocks from the train. The pillows were old and barely supported my head. The bed was low and mattresses poor quality. The TV didn't work the entire time I was there. All doors should have a spring to minimize slamming @ 2:00am. I transferred hotels mid week because I couldn't sleep and I wasn't comfortable. Because there is nothing around the hotel , they should have other services in the hotel perhaps keep the bar & restaurant open longer. Have a game room, or spa? Free shuttle to shops? They can add small touches to each room to make it an improved experience. Bring your own shampoo, wash cloth & soap. Wi-Fi was slow and the phone appeared as if it was from the 1970s. There is no closet ( no doors, no drawers. just a place to hang your clothes). If you just need a clean place to sleep , this is the place.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Blackpool, United Kingdom
1 review
4 of 5 stars Reviewed September 22, 2013

we stay for 2 nights.first week in sept.our room was nice and clean and big .nice big windows that looked out on the front.we paid for breackfast and it was very good its easy to get to.tram number 2 you need then its a short walk.there is a super market very near.there is seating out the front in the gardens if you want to sit out and have a drink.its good for the price.and we would stay again.

Room Tip: we had room 250 which had nice big windows.on 2nd floor.go for this room if you can.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, UK
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 20, 2013

I understand that this hotel was recently taken over with new management, and is undergoing a fairly major overhaul. Most of these reviews are from the previous management...and so should be ignored! I was concerned, but shouldn't have been. My room WAS refurbished, so I can't speak about the older rooms. it was clean, large, and bright with a window (albiet over looking a wall, it had plenty of light). At night the main lights are VERY dim, you need to use the extra lights around the room. Everything worked as it should, and the wifi was good and fairly quick.

The bathroom was pretty small, with just a draining hole for the shower, so the water had to be fairly well "managed" to avoid going EVERYWHERE. No shelf in the shower for sponge and toiletries, hopefully this will be sorted. There were no hooks anywhere, so couldn't hang my washbag - I don't think Ive ever had a bathroom without a hook! I emailed the staff, and the following day there were 2 hooks fitted...amazing service!

The staff were very friendly, the reception was smart, and it looked like the little cafe there was good - apparently the pizza is excellent! Transport links were superb - the tram is about a 4 minute walk, and the train station was about 10 minutes away. The RAI was literally 20 mins away in total! There are a couple of supermarkets very locally, handy. The area is fairly residential and not in the town centra. However, if you are looking to save some money this is a very good option.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Amsterdam
1 review
2 of 5 stars Reviewed September 18, 2013

We stayed at this hotel for four days. The room television never worked,we informed reception every day they promised to fix it but never did.Breakfast was chaotic, the staff could not keep up with demand, so people were waiting around for the buffet to be replenished and for clean cutlery and crockery. would not use this hotel again.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Easytobook.com

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 16, 2013 via mobile

We've been this hotel for 1night, , basically it was the night when we were there. We arrived earlier, allow us to park, where plenty of space to park your car. Staff friendly, helped with basic infos. Tram stop is about 5min walk, centre 20-25min tram. The hotel is basic, however our room was clean.
I would suggest for a short stay.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 15, 2013 via mobile

I did not like it at all only the positive thing for the hotel is about -300 Mr- from Tram station
1 - The room is dirty also the bathroom.
2- when we ask from the reception a help they will not do it until repeat it many time ex me and our parents were in the same hotel but in diffrent floor the phone was not work so we were contact by our self cell phones we left the hotel and they did not fixed is that acceptable ...¡¿¿
3- receptionist -femsle- was so rude for nothing ..
4- Breackfast was not have variety and I pay for the breackfast.. the class was not clean .
5 - the light was so down and the hotel is so miserable .
5- the selling was falling dawn when rains was heavy.
6- you can find nearest and more clean hotel by same price in other place.


I will never repeat again it was bad experience for me

  • Stayed September 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about West Side Inn Hotel

Also Known As:
Amsterdam Hem Hotel
Hem Hotel Amsterdam
Address: Voorburgstraat 250, Amsterdam 1059 VD, The Netherlands (Formerly HEM Hotel Amsterdam)
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #255 of 340 hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — West Side Inn Hotel 3*
Official Description (provided by the hotel):
West Side Inn Amsterdam is perfectly situated in the South West part of Amsterdam, next to the main highway the A10. Schiphol Airport, World Fashion Centre, World Trade Centre and RAI Congress Hall are only 15 minutes away. West Side Inn Amsterdam can easily be reached by public transportation or by car, which you can park in our own parking lot. ... more   less 
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