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“Standard hotel” 3 of 5 stars
Review of West Side Inn Hotel

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West Side Inn Hotel
3.0 of 5 Hotel   |   Voorburgstraat 250, 1059 VD Amsterdam, The Netherlands (Formerly HEM Hotel Amsterdam)   |  
Hotel amenities
Ranked #263 of 343 hotels in Amsterdam
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1,428 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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London, UK
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 20, 2013

I understand that this hotel was recently taken over with new management, and is undergoing a fairly major overhaul. Most of these reviews are from the previous management...and so should be ignored! I was concerned, but shouldn't have been. My room WAS refurbished, so I can't speak about the older rooms. it was clean, large, and bright with a window (albiet over looking a wall, it had plenty of light). At night the main lights are VERY dim, you need to use the extra lights around the room. Everything worked as it should, and the wifi was good and fairly quick.

The bathroom was pretty small, with just a draining hole for the shower, so the water had to be fairly well "managed" to avoid going EVERYWHERE. No shelf in the shower for sponge and toiletries, hopefully this will be sorted. There were no hooks anywhere, so couldn't hang my washbag - I don't think Ive ever had a bathroom without a hook! I emailed the staff, and the following day there were 2 hooks fitted...amazing service!

The staff were very friendly, the reception was smart, and it looked like the little cafe there was good - apparently the pizza is excellent! Transport links were superb - the tram is about a 4 minute walk, and the train station was about 10 minutes away. The RAI was literally 20 mins away in total! There are a couple of supermarkets very locally, handy. The area is fairly residential and not in the town centra. However, if you are looking to save some money this is a very good option.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
1 review
2 of 5 stars Reviewed September 18, 2013

We stayed at this hotel for four days. The room television never worked,we informed reception every day they promised to fix it but never did.Breakfast was chaotic, the staff could not keep up with demand, so people were waiting around for the buffet to be replenished and for clean cutlery and crockery. would not use this hotel again.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 16, 2013 via mobile

We've been this hotel for 1night, , basically it was the night when we were there. We arrived earlier, allow us to park, where plenty of space to park your car. Staff friendly, helped with basic infos. Tram stop is about 5min walk, centre 20-25min tram. The hotel is basic, however our room was clean.
I would suggest for a short stay.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 15, 2013 via mobile

I did not like it at all only the positive thing for the hotel is about -300 Mr- from Tram station
1 - The room is dirty also the bathroom.
2- when we ask from the reception a help they will not do it until repeat it many time ex me and our parents were in the same hotel but in diffrent floor the phone was not work so we were contact by our self cell phones we left the hotel and they did not fixed is that acceptable ...¡¿¿
3- receptionist -femsle- was so rude for nothing ..
4- Breackfast was not have variety and I pay for the breackfast.. the class was not clean .
5 - the light was so down and the hotel is so miserable .
5- the selling was falling dawn when rains was heavy.
6- you can find nearest and more clean hotel by same price in other place.


I will never repeat again it was bad experience for me

  • Stayed September 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sale, England, United Kingdom
1 review
4 of 5 stars Reviewed September 14, 2013

I was a little worried about staying at the hotel after reading some of the reviews. However the hotel was good value for money. We stayed for three nights and the room was cleaned every day and we had fresh towels each day. The staff were all friendly and helpful and the breakfast which was extra was well worth the money. The reception, bar and dining areas were clean. The stairs and the corridors could do with a good clean and Hoover

The hotel is a 15 minute tram ride away from the city centre. There is a tram stop a 5 minute walk from the hotel and the trams run every 8 minutes.

I would have no hesitation in recommending this hotel if you are looking for something reasonably priced and a place to rest your head, only down side is there are no tea and coffee facilities in the room. There is a 24 hour snack bar.

Kathy and jeff

Room Tip: We stayed in a double room 402
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about West Side Inn Hotel

Address: Voorburgstraat 250, 1059 VD Amsterdam, The Netherlands (Formerly HEM Hotel Amsterdam)
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #263 of 343 hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — West Side Inn Hotel 3*
Official Description (provided by the hotel):
West Side Inn Amsterdam is perfectly situated in the South West part of Amsterdam, next to the main highway the A10. Schiphol Airport, World Fashion Centre, World Trade Centre and RAI Congress Hall are only 15 minutes away. West Side Inn Amsterdam can easily be reached by public transportation or by car, which you can park in our own parking lot. ... more   less 
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Also Known As:
Amsterdam Hem Hotel
Hem Hotel Amsterdam

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