I travelled to Amsterdam with just one friend, myself and another girl and we are both 22. In terms of location we couldnt have asked for anything better, as it is right in the heart of the red light district and very easy to find.
When we booked our room we were told to give an estimated time of arrival, so that the room would be ready for us, we estimated that we would be there between 10-11am, we actually arrived at 11.30 and the room wasnt ready. He said it would be ready in an hour, which was fine, we went and got breakfast and came back.
We were given the key for room 2, the hotel has 3 floors and was suprised to be given a key to a room on the ground floor, not only the ground floor but the room directly behind reception. All the single private rooms have the same basic layout, 2/3 beds, a large movie poster, black floors and beams and a colour scheme. Our colour scheme was dark blue and had a very blurry picture of leonardo dicaprio from romeo and juliet above the wall. The first thing we noticed was the heat of the room- it was boiling hot and stuffy, as well as very dark. We couldnt help but feel like we were underground- so when we went to open the window to let some air in we were mortified to find that not only was the room behind reception but backed onto- the toilets. We could only open the window a few inches, and the view we got was of the hotels shared toilets. So we a stuffy, hot room with no fresh air and next to a toilet. The room was also very loud, you could hear people going from the lounge to the toilet and back, you could hear people checking in and out, you could hear everything. It was a nightmare, and felt like a prison cell. We couldnt quite beleive we had forked out 200 Euro's for 2 nights here.
SHortly after checking out the room we went to the front desk to complain, the front deskman looked like he had the complaint constantly and said he could move us to a room the next morning. We said that was fine and parted ways. Luckily we spent saturday night out of the room as long as possible, crawling back to bed at 5am.
THe next morning it was impossible to sleep, from 8am all we could hear was noise from the breakfast buffet, people walking back and forth , talking, toilet flushing, we may as well have been sleeping in the lounge- this would have at least not been sweltering hot. We coldnt leave the window open in the morning as it meant people going to the toilet could see staight into our room. How lovely for 2 girls staying on their own. We tried to sleep though it and managed to get an hour or so after it settled down about 11am. However luckily we left the key in the door that night, as about 12,30pm the male cleaner for the room knocked on the door. We were t given any information about when we could change rooms, and we not told to be out of the room by 11am- which is what we were supposed to do. So the cleaner knocks on the door at 12.30pm and wants to come in, fair enough, we call out that we will be 10 minutes, and he laughs and says "no, clean now" and proceedws to try and get inside the room!!! meanwhile seeing as the room was hot we had been sleeping in barely any clothing so were scrambling around to get dressed whilst this cleaner tries to force himself in the room! I grab a tshirt and poke my head out of the door and explain we werent told a time to leave and we need some time, he allows us 5 minutes. After a very hurried rush to get all our stuff together and clothed in 5 minutes we go out to reception, looking like the hung over, tired, and sweaty messes we were, and were told that the room we're being moved into isnt even going to be ready for another hour!
We go out to get breakfast feeling rotten, dirty and horrid. Hoping and praying that the next room they give us isnt as bad. An hour later we returned and got room 44- which is up 5 flights of dangerously narrow steep steps. HOwever the room is pretty much the same layout execpt its light with 2 windows that open all the way, a nice view of the red light distric- our toilet had a funny smell and the door didnt lock very well- oh and the light by my bed didnt work- but compared to before this was luxury! SO it only took one night of hell, to get a half decent room the next night. Not great, but at least its a funny story. I wouldnt have been as bothered, but we forked out a lot of money, to stay at a substandard place. next time im getting an apartment.
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- Also Known As:
- Heart Of Amsterdam Hotel Amsterdam
- Heart Hotel Amsterdam
- Amsterdam Heart Hotel