Initially I was a little nervous about staying here considering its location and some unpleasant reviews that I had read, but any doubts were gone after the first day!! All the bad reviews seem to be from before they renovated! We arrived at 11 in the morning thinking that we would have to leave our luggage in the luggage room and wander around before we could check-in as it said 2 o clock online. However when we arrived the room was ready so we paid and went straight up. The room was clean, very warm (I would advise the person that slept near the radiator like myself to leave the window open slightly it is roasting!) as was the bathroom with fresh towels every day and they clean it too unless you ask them otherwise.
The staff are helpful and very quiet, they are polite but don't suck up to you like they do in some places. They tell you on arrival that you can smoke in your room with the window open, which we didn't do but it was nice to have the choice. The breakfast starts at 7am and goes on till 10, we never made it to it but other guests complimented it to us.
The reception is 24 hour but they tend to close the outer door after 4 in the morning but they open it when they see people outside, which led tomuch panic as they do also turn off the reception lights so it does look like your locked out!.
We were on the top floor and had little disturbance from noise which was good and the other guests couldn't really be heard from their rooms either so it was good if you need peace to sleep!
As people have to check out for 11 the showers in the morning around that time lack hot water so if you can help it wait till after 11 or you could get a cold one! But otherwise it is hot for the rest of the day! The TV is good it has english news sites, bbc channels, music channels and then french and dutch channels also, roughly thirty. Each bed has its own light, plug and storage area,(they have safes next to each bed which require some kind of key didn't use them but they looked really trustworthy) reception have adaptors but they don't seem to have any for Ireland or the UK, but you can get one in one of the stores in the street around the corner from the Hemp Museum which is a few doors from the hotel for about 4-5 euro!
They also have laptops with internet access at reception which is usually busy in the morning and later at night the middle of the day seems to be a good time to use it!
Hope that this is helpful!! I would definitely reccommend it to my friends who were visiting!
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- Also Known As:
- Heart Of Amsterdam Hotel Amsterdam
- Heart Hotel Amsterdam
- Amsterdam Heart Hotel