Booked online (eBookers). Booking process quite swift. Arrived at hotel at 12 noon, but were not ready for us, so had to store luggage and go about town. Had a quick look around - stylish reception area, and quite uniquely furnished; best is restaurant and bar lounge areas.. Stayed for 3 nights. Room quite OK, but terrible bed - got 2 twin beds that were brought together (and kept slipping apart), rather than 1 proper double bed. Very uncomfortable arrangement! Stayed 3 nights, and all quite OK.
Checking-out process was a bit of a nightmare. Arrived at reception desk at 10:30am, only to find a long queue and only 1 receptionist. Finally got the plot, and a second person joined in to help out. Was shouted at for "being very late to check out", and I appropriately retorted that I had been waiting on the queue for over 30mins! Was very annoyed, and demanded an apology, which was given. Was also caught unawares by the "town tax", whilst checking out! Beware, as you are never told this on the website, or while checking in!!!
Best experience was in the restaurant / bar area. "Welcome drink" was great. The bar/restaurant staff are hardworking and very friendly. Service was prompt. Background music was great.
Guests toilets quite smelly though!
Not sure I would go back there.
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- Also Known As:
- Arena Hotel Amsterdam
- Hotel Arena Amsterdam