The hotel is located in the museum area right opposite van gogh museum and a short walk to the Rijksmuseum. The tram 2 or 5 to central station is just outside the hotel entrance. This tram would pass through all the shopping and food areas, and also dam square before reaching central station. Ask the cab driver to stop outside the paul potter street entrance. The hotel interior is very modern. The service was exceptional – the staff that greeted us and opened the doors everyday, staff who helped with our bags, the front desk and concierge, everyone was approachable and willing to help. We initially booked a Junior suite but had a complimentary upgrade to a grand duplex suite with two floors. The staff at the front desk brought us to our room and showed us around the suite which was a nice touch. We were initially a bit hesitant to take the duplex suite as we were worried that the stairs could pose a problem for some of the guests and it would be troublesome going up and down. However we decided to take the room and it was a good experience with lots of space. The first floor had a long couch that was transformed into a narrow bed enough space for 1 person (they charge 100 euros for an extra person/night) with a nice TV, work desk and coffee making facilities. The bathroom was outstanding with 2 rain shower heads, 2 sinks, separate toilet stall and nice modern tub with L’occitane products. The second floor had 2 nice beds with another nice toilet (though no bath tub). However, there were a few practical issues. After using the rain showers, water would leak out of the shower area thus we had to use bathroom towels to soak up the water. The bathroom doors were very heavy and needed quite a bit of strength to pull open (this is true also for the sliding cupboards, you do need quite a bit of strength to slide open the cupboard door). Though there was a tv in the bathroom mirror, it was non-functional (there was no remote control). The first floor looked out on to the lobby and restaurant downstairs which was a bit scary if you wanted privacy, so request for a room facing the street if you get a duplex suite. One of the light bulbs on the second floor was also flickering, we wrote a note to house keeping but this problem was not rectified. There was one evening when we were locked out of our room because we had turned the door lock wrongly. Thus we had to wait for security to open our door and then get house keeping to come clean our room. Our safe was also locked the first night we arrived, thus security had to come to help us open the safe. The room was also quite dark and we couldn’t draw the curtains open too much due to the privacy issue as mentioned above. We requested for a simple tea cup to drink tea but it took 20 minutes to arrive (after calling them twice). On our check out day the staff at the front desk wanted to charge us for the upgrade and also charged us extra 300 euros. So please check your bill before you leave the hotel. After profusely apologizing for the mistake, the staff efficiently rectified the error. We didn’t use the gym but it looked very nice when we visited. Though the hotel was indeed very beautiful, with a nice quiet location in the museum area away from the chaos in central Amsterdam, and the service was good, the practical issues in the room was a disappointment. We were lucky to get a good deal from the hotel website and paid about US$780/night (no breakfast), and also thankful that the hotel upgraded us. If the practical issues in the room can be ironed out, I would definitely return to this hotel.
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