Have stayed in this very nice hotel twice since it opened in 2011 but twice had a problem at arrival. In 2012, although I had informed that my wife was handicapped and uses a wheelchair, we were shown into a suite with a split level..... impossible of course and waited then for a very long time before another appropriate room was ready.
Last December, our suite was not ready on arrival in the afternoon, after check-in time.
We were offered to wait in the lounge where a coffee would be served. However the coffee didn't come because the coffee machine had broken down (?) ( this hotel has Nespresso machines in every room and was unable to serve us a coffee (?) After 1,5 hour waiting we were finally shown into our suite.
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