We had one of the up / down rooms overlooking the interior courtyard. Did not get to eat in Tunes because Justin Bieber took it over for a party (for which the hotel staff was charmingly apologetic).
1) Delightful and helpful staff. 2) Smart idea: Hosts, not concierges--you sit down with them at their table where they can spread out maps and jump on computers to reserve tickets--less formal than standing at a desk in a lobby and it encourages getting to know each other which helps them make recommendations. 3) The modern, glassed-in lounge was a great place to have a drink, people watch and and watch it rain. 4) Perhaps because it was a conservatory there is a lot of insulation in the walls but it was dead quiet. Courtyard rooms do hear some music and conversation noise, but it's pretty convivial, not loud. 5) Comfy beds. 6) Nespresso machine in room. 7) There is a small pool so bring a suit if you like to swim. 8) Wonderful perfume store in the hotel--I'm sure I smelled amazing every day.
1) It will take your whole stay to figure out how to work the controls for the lights and curtains. 2) Electronic glitches: our bathroom TV did not work and was not fixable (not a huge problem, but it would have been fun), the thermostat in the room did not work correctly and the room got very warm esp. upstairs--and on rooms overlooking the lounge you cannot open the windows. 3) Is Piero Lissoni not a reader? The sofa was extremely comfortable but there was no light to read by. 4) Staff not very helpful about the tram system--perhaps they all bike to work? Hotel is away from the city center so you need to master the trams to get around. It would be lovely if they sold the multi-day transit passes at the hotel. 5) Spa service was jarringly bad--I made an appointment for a pedicure and arrived early but was kept waiting with no explanation--the women at the desk were very polite and apologetic but could not tell me what was going on so after half an hour I decided that I had better things to do in Amsterdam and left. There was never any follow up.
The hotel is very modern and hip--if you are too you'll like it here. Buidling-wise: If I get to Amsterdam again I think I'd stay on a canal--I missed being close to the water and would like someplace a bit cosier. The staff is the best thing here--they were relaxed, friendly, observant and funny.
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