Having survived two nights at the Conservatorium Hotel in Amsterdam in early November, we feel obliged to provide a fair and honest review for the benefit of our fellow man.
On arrival we were provided with the Presidential Suite (usually costing several thousand Euros per night) instead of the €600.00 per night suite booked – so far, so good. However, receiving this upgrade was the last positive experience the establishment had to offer, and later, only fuelled one’s curiosity about how uninhabitable the other suites must have been.
To be blunt; the accommodation was as sophisticated as a prehistoric cave. Whilst lavished with all the usual refinements one can expect from a luxury city hotel; none of them worked. Turning on the television fused the lights throughout the suite, and switching on the room’s lights fused the electricity for the entire corridor. As for the heating; what heating? For the duration of the stay the heating refused to function, making the suite more akin to a Russian Gulag than a luxury hotel room. We should say that we do not like indoor heating to be excessively high – this being unhealthy, but a temperature in the double digits would have been a welcome improvement.
Despite raising these issues with hotel staff who visited our suite not less than eight times over the course of our two night stay, the issues were not resolved.
On checking out, we were offered a paltry 25% discount on the rate of the room, a grossly disproportionate gesture when considering the accommodation was unfit for habitation. Rather than accepting this meagre token, we were assured that the General Manager would write to us expressing his apologies and providing more appropriate compensation for our patience and understanding. After more than a month, however, no such correspondence has been received or is expected. We can only imagine that the Manager’s energies have been diverted to a compulsory customer service course, or failing that, the rigors of an electrical training programme (perhaps the latter would be more useful).
In summary, whilst at first glance the hotel appears to have all the characteristics of a luxury European city hotel, we cannot help but think that the only accolade it will receive is being Amsterdam’s answer to Fawlty Towers - it certainly isn’t a satisfactory (or even tolerable) environment in which to rest one’s head.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Please accept our sincere apologies for the inconvenience you have experienced during your stay at the Conservatorium hotel. We deeply regret the streak of bad luck you had during your visit. I can assure you that this is not the kind of service we strive for to provide. Although this does not help you for your past visit, I would like to inform you that we have now resolved all issues in the room.
I am also sorry to hear that my apology letter did not reach you. As discussed on the telephone earlier this week I have send it to you again.
Once again my apologies for this inconvenience. We hope you will give our hotel another chance, and I can assure you that you will not experience the same problem again.
Conservatorium hotel Amsterdam
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.