This is a really beautifully converted hotel, with many original features and lovely modern/older architecture around every turn.
I had a quiet room on the 5th floor. Thought it was spacious and comfortable if "over-designed":
1) they have tried to be too clever with the technology - there are buttons everywhere, yet a) the room curtains took around 50" to close and you had to press a button throughout, rather than just pressing it once to open or close; b) the bedside lights have touch sensors, which signally don't work very consistently - so you struggle to turn on/off the lights; c) there is a sensor which turns all the lights on and off when you walk in/out - unfortunately this also turned off the Nespresso machine and I couldn't figure out how to make this work; d) the bathroom TV didn't work.
2) the design is hardly functional - lovely bathroom, but the shower door leaked so there was water all over the floor; the doors to the bathroom and separate toilet have a thin strip protruding as a handle, and older arthritic fingers would struggle to pull open a heavy door...
3) thank you for the free wifi - but rather than just clicking through and logging on via cut and paste from a tablet or mobile phone, you have to copy down a long alphanumberic reference and then type it back in to your device to access...
The staff were generally efficient rather than warm. I didn't get the sense they'd go the extra mile if it were needed (and I wasn't asked on checkout if I'd enjoyed my stay or if there was anything that could be improved). They did send someone up to my room to show me how all the technology worked, which was much needed, even if the tech didn't always deliver as above.
This was a business trip so I briefly had a drink in the decent, atmospheric bar, and breakfast in the morning, which was fine.
All in all, it was a good, pretty expensive experience. It could be a great hotel (and it is very new, having been open for less than a year) if they can address the design & technology issues, and work on the staff warmth. Send them to Cape Grace in Cape Town to see how to do the latter.
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