We visited today with 4 kids aged 1-11 years and were dismayed to be told at the entrance that we could only take a very small handbag into the museum. We were happy to put coats and backpacks into the lockers but could not understand why we could not take a large tote bag with nappies, wipes, phone and money etc inside. We were offered a tiny carrier bag by staff that could fit a wallet, definitely no room for nappies or wipes, and no explanation for this strange policy, other than the sign with the size of the very small bag allowed. Once inside, we had a great time with the kids who especially enjoyed the 2nd floor exhibits on Morocco and Africa, the World Music Room and the Esher exhibition. They also had fun making kaleidoscopes and the food was excellent in the cafe. We just felt that the bag policy and staff were very unfamily friendly and the situation was handled very badl. However, after loud complaining we were eventually allowed to take our change bag into the museum by a more senior member of staff. They also told us that the only toilets were on level 0 where the entrance was but we found more on Level 2. Be warned!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.