It started off badly as the man behind the desk watched rather than assisted us to get our luggage from the taxi thru the rain and difficult doorway into the reception area. Then having been assured we could wheel our bags to the room, there were in fact two sets of stairs between the lift and our room.
Our room was so small you could only walk around the bed sideways, and even then you had to duck around the TV. There was not even enough room to get the stool out from under the very small desk, let alone room to unpack our bags.
The bathroom was a better size but so poorly designed it was impossible to have a shower without flooding the entire floor - in fact we had to use a towel on the floor as a dam wall in an attempt to hold the water in.
The instructions for the safe left out two clear steps, which when we reported this to reception they already knew and were clearly not going to do anything about. Also the instructions on how to operate the lift were incorrect - why would you have a lift that needs instructions!!
And to contact staff ... you need to walk outside and press the button.
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- Also Known As:
- Acacia Hotel Amsterdam