Arived at hotel early on Saturday 21 Sept., c. 11am, well before the 2pm check-in time. Helpful receptionist gave us a map, let us store our luggage and suggested 3pm may be a better time to check in, as the hotel was very busy. Not a problem, as we'd expected to look round for a few hours anyway. We arrived back at the hotel at 2.20pm and waited in lounge (with TV and drinks) until 4.50pm, which was much, much longer than it should have been. The agency room cleaner was blamed for his slowness and the proprieter did check on him a couple of times. We were very patient, but also in need of some comfort having just completed a one week bike and barge trip - aches and pains to deal with!! Hopefully, this is not the norm. for the hotel, which was very nice apart from the huge check-in delay - rooms were clean, beds big, breakfasts good and plentiful. Watch out for the stairs - the hotel does warn about them being steep and narrow and it's telling the truth. We were on the top/third floor, so we know - luggage is pretty difficult to manoeuvre up and down. Quiet, peaceful hotel though and conveniently located.