As far as location goes, this hotel couldn't be better. It is just across the road from the Museumplein, where the Rijksmuseum, Van Gogh and Stedelijk Museum can all be found. It is also a short walk to the canal, restaurants, shops and parks. However, the hotel itself is rather disappointing. Having stayed here several times I have sadly watched its decline over the last few years and we have decided to look for an alternative hotel next year. Despite being regular visitors, the staff fail to remember us and instead appear completely uninterested in their guests, often being very grumpy and unapproachable. We were not made to feel particularly welcome, instead we felt like we were an inconvenience to them, and a bit of a hassle. This is a shame as the hotel has great potential and we have certainly had some enjoyable trips in the past.
The hotel was refurbished about 3 years ago, but the decor in the reception and hallway is beginning to look a little tired. Carpets and walls are all black, so getting around is pretty difficult and potentially hazardous on the steep stairs. The rooms that we have stayed in have certainly been on the small side - but perfectly adequate if you do not plan to spend much time in your room. Shower rooms are equally small and narrow. Rooms are generally very clean, however our shower had clearly not been cleaned on arrival. Beds are made every day, and clean towels every day too which is lovely. Sadly there are no hooks at all, so there is nowhere to hang up wet towels, we just hooked ours over the door or on the back of the chair - not ideal.
The breakfast buffet is simple and has everything we would want, but anyone looking for a cooked breakfast will be very disappointed. However there is a good selection of bread, jams and spread and some nice cheese and ham slices too. Getting down to the breakfast room is always an adventure, stairs are very steep and there is no lift. It is always best to go down for breakfast early as it can get very crowded, especially when large groups of students etc are staying.
Overall this is an adequate place to stay, but we have been sadly disappointed on this visit. Staff really need to improve their customer service and it would be nice if they looked like they enjoyed their job.
- Official Description (provided by the hotel):
- The Acro hotel has 65 rooms, all with shower, toilet, TV, hairdryer and free wireless Internet. Centrally located in the Museum district with the Van Gogh museum, Rijksmuseum & Stedelijk Museum just around the corner. Within walking distance of all major tourist attractions like the Leidsplein (Leidsesquare) with its many bars and restaurants, the Holland casino and the famous P.C. Hoofstraat with its top designer shops. The Albert Cuyp open air market is less than 10 minutes walk. ... more less
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- Also Known As:
- Amsterdam Acro Hotel