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“Bad experience” 1 of 5 stars
Review of Clemens Hotel

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Clemens Hotel
2.0 of 5 Hotel   |   Raadhuisstraat 39, 1016 DC Amsterdam, The Netherlands (Jordaan)   |  
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Ranked #37 of 344 Hotels in Amsterdam
Durham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Bad experience”
1 of 5 stars Reviewed June 1, 2014

I didn't like the fact that my Macbook Air was stolen from my room the first night I was there and the hotel receptionist and owner tried to imply that I was pulling a fast one. They had CCTV and door entry swipe card system which records everything but they did not provide the information and assistance I needed. I asked them to phone the police and they refused at first and only rang when I asked them for the number. The owner said that he would look through the CCTV evidence and let me know what they found. He also said that he would leave the hotel's insurance details. The following morning when I went to check out the morning receptionist didn't have anything for me. Their whole behaviour is suspect and I do not advise staying there. I had to go to the local police station to report the theft and they couldn't understand why the hotel had not provided me with the door entry report to my room at the very least.

Room Tip: The best tip I can give is don't stay there. The room was tiny and I've no reason to believe...
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  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelClemens, General Manager at Clemens Hotel, responded to this review, June 12, 2014
Dear Guest,
Thank you for your review on tripadvisor about our hotel. We appreciate every feedback. We sincerely regret that your Macbook was lost/missing during your stay in Amsterdam. We did everything possible to assist you and to find the laptop for you. Our staff and the management checked the CCTV system second by second from the moment you checked in till the moment you informed us about your missing Macbook and also we ask you to check the system yourself. Also our keycard system was checked and our conclusion was, as we informed you personally, that we can only confirm the laptop was not stolen in our hotel. We even checked these systems more than once following your three different versions of what happened with you Macbook. Possible that you lost it elsewhere in Amsterdam but we are 100% sure that it cannot have happened in our hotel. We informed the police with these conclusions, as you requested, and offered them to pass by to check the system by themselves.
Like many of our guests can confirm we do always everything in our power and even more to assist our appreciated guests. So if there is still something we can do for please contact us any time.
Again and again we welcome any investigation by your insurance company or and other official authorities, any time you like.
We hope that you will return to our lovely city and our great small hotel.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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526 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 28, 2014

We were made feel very welcome by the staff. The breakfast options were good with no problem providing Gluten Free options. Stairs to reception and rooms would be a challenge for most people but staff very obliging with carrying bags. Dining room open all day was a plus. Rooms are very small and particularly some garden rooms.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauf
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 28, 2014

Spent two nights here and everything was great. Very central for Sightseeing, lovely Restaurants nearby. Delicious breakfast and spotless room. Staff all very friendly and helpful. Steep staircase could be Problem for elderly People. Lovely small balcony out front.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 26, 2014 via mobile

We've just came home from Amsterdam, we had two nights in this hotel. Stuff was extremely friendly and so helpful, they help to find a cheap parking place to our car .We got a small, but nice room at the third floor. There is a lovely breakfast place on the balcony on the first floor.If somebody has problem with stairs, I don't recommend this hotel, cos there are many many steep stairs and no elevator. Hiking these stairs was a good fun for us.

Stayed May 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2014

We stayed at Hotel Clemens for 5 nights. The staff are all very friendly and we loved their two cats Michael and Porcelina. Breakfast is buffet style and there is a good selection. The room was spotless as was the reception and breakfast area. It is in an excellent location, near the Anne Frank House and the general area is very picturesque and you can have some lovely walks nearby along the canals. I would definitely stay here again and recommend it to everybody. The only problem could be somebody elderly as they have very steep stairs.
Fab hotel in a wonderful city.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 19, 2014

This is a budget hotel, but, for the price, I thought the quality was excellent. All the staff were very friendly - even the cats. The bedroom was tastefully and thoughtfully furnished and spotlessly clean. Would happily go again.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 18, 2014

Very handy and clean hotel near everything. Renovations were done very well. Breakfast was terrific. Staff were very helpful. Stairs were daunting but manageable and typical. Breakfast on balcony was lovely.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clemens Hotel

Address: Raadhuisstraat 39, 1016 DC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Jordaan
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#31 Family Hotel in Amsterdam
#36 Romantic Hotel in Amsterdam
#41 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Clemens Hotel 2*
Number of rooms: 14
Official Description (provided by the hotel):
Hotel Clemens is a cosy two star hotel with a lovely service in the city centre of Amsterdam. Within walking distance you find the Dam square, the beautiful 'Jordaan area' and the famous '9 streets', Anne Frank house and the Westerchurch. The hotel is located in an amazing monumental building between the canals Herengracht and Keijzersgracht. ... more   less 
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Also Known As:
Clemens Hotel Amsterdam

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