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“Nice littel hotel” 4 of 5 stars
Review of Max Brown Hotel Amsterdam

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Max Brown Hotel Amsterdam
2.0 of 5 Hotel   |   Herengracht 13-19, 1015 BA Amsterdam, The Netherlands (Formerly chic&basic Amsterdam)   |  
Hotel amenities
Ranked #155 of 345 Hotels in Amsterdam
Wiesbaden, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Nice littel hotel”
4 of 5 stars Reviewed July 11, 2014

This is a nice hotel with character in a a great neighborhood; and within walking distance of the train station and public transport. The staff is super friendly and very helpful. A small breakfast is included and free tea and coffee throughout the day. The rooms are a bit small and the standard rooms are a bit dark. The superior with canal view is a good deal so. On the down side is the quite steep stairs and no lift; which is not unexpected for a canal house in Amsterdam. It's a bit pricy, the Weekend rates are quiteb high. You pay for the Location and the charm of the house.

Room Tip: Take the canal view room, you have to climb some stairs but the view is excellent
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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529 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 22, 2014 via mobile

This Hotel is a litte house with a BIG WELCOME ?
Breakfast is include, we had very nice day's in Amsterdam. We also enjoined the free tea or coffee. We recommend this hotel our friends for a jorney to Amsterdam.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 11, 2014

The only advantage staying at this hotel is the location. It is closed to the train station. That’s all!

The lady who received us was unfriendly. When we arrived the hotel, the lady had no greetings or smile. She was so impatient when I asked for processing check-in. The stairs are steep and narrow as what I expected. It’s okay if you don’t carry any luggage. We were arranged in a room on the 1st floor which was gloomy and airless. It only has a tiny window in the room which faces the alleyway behind another building. The window was dusty. There was no desk (even a small one) in the room. we brought fruits every day, and we had to leave the fruits on the dirty carpet. It has no soundproofing indeed. I can hear clearly what the neighbour said in the early morning. Actually he spoke very softly, but I can still hear every words. Thanks god it was not the exciting kids who stayed in the room next to us. The free Wi-Fi is always unconnected! It was an frustrating experience and stay.

  • Stayed May 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 31, 2014

Was really looking forward to staying in the quirky looking loft room with our 2 kids & to celebrate my wife's birthday. Be warned as they stuck us in 'their other loft room'...you know, the one that isn't in the loft and doesn't have the balcony mentioned in our booking. No apologies at all - just tough luck! On top of that there were a pair of doors either below or in the neighbouring house that slammed over 50 times...always last thing at night or first thing in the morning. They clearly have never slept in their own rooms. If it was my place, I would pay to fix the doors whoever they belonged to. Our utter disappointment could have been managed if someone in charge had bothered to speak to us or apologise or better still sort the issues. Shame because Amsterdam is a wonderful city (even in the drizzle). Let's see if the Chic & Basic owners ever get in contact.

Room Tip: Watch out for the loft room that isn't a loft room or staff who could not think for themselves.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
302 reviews 302 reviews
84 hotel reviews
Reviews in 114 cities Reviews in 114 cities
305 helpful votes 305 helpful votes
3 of 5 stars Reviewed May 26, 2014

Chic and basic sums it up pretty well. The decor is mildly funky and the rooms are pretty basic - one of our party, in the most basic kind of room, had nowhere to hang clothes - and the stairs are vertiginously steep and narrow. However, it's clean and quiet, an easy walk (even with suitcases) from the station, overlooks a canal, is near good places to eat, and the staff are nice, so you forgive a lot. The most tiresome thing was being in a room in the building next door to the main hotel - which meant that every time we wanted to get in we had to ask someone from the main hotel to find the key to open the street door. Breakfast is fairly meagre too. But overall it's OK as long as you adjust your expectations before arriving...

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 15, 2014

I chose this hotel for the proximity to the train station on our last night in Amsterdam. After we arrived, we were told our room was being "renovated" and we couldn't stay there! No prior communication through text, phone or email. Just "You are being sent to another hotel." The hosts at Chic and Basic looked at me like I had 3 heads when I asked for some sort of paperwork to verify that I had a reservation at the hotel they were sending us to. The host said, "Just get in the cab, and he will take you there...." Again I insisted on something to show I was actually going to have a room in the other hotel- there was no way I was just getting in a cab and being driven to another location without information. It took 3 disgruntled looking employees to come up with something for me to take with me to show my reservation. And the whole time they looked like they were the ones being inconvenienced. The other hotel was miles from the train station and we were forced to take a cab to the airport the next morning, costing us $50! terrible experience.

  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan N, Manager at Max Brown Hotel Amsterdam, responded to this review, May 23, 2014
Dear Jeane r,

In the last couple of weeks we have improved and remodeled Chic&Basic Amsterdam. We apologize for any inconvenience that this may have caused for you and for letting you down on your expectations. Normally our service is exceptional and the difficulties are not a fair reflection of our usual high standard of customer care.

Please note that all renovation works are finished and we now have a brand new hotel for you to enjoy.

I hope that we still may have the pleasure to welcome you in the near future.

Warm regards,

Jan Nijman
Hotel Manager
Chic&Basic Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 12, 2014

We arrived on Friday and were greeted by friendly, helpful staff. Our room was 004. Small but perfect for a city stay as we spent hardly any time in our room. The shower room was small but again fine for our needs . Storage space is minimal .This room is on the ground floor and accessed by going out through an open area but a very small distance so again not a problem and I was grateful not to have to negotiate the steep stairs . The beds and pillows very fab. Location is perfect on the canal and only a 5 min walk to the train station and lovely bars and restaurants also Dam square and the Anne Frank house .Breakfast was certainly basic and very disappointing but free tea and coffee is available all day. The staff were excellent during our stay recommending places to eat , helping with transport arrangements etc. This is good value , clean modern, accomodation in an excellent location at a reasonable price in an expensive city.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Max Brown Hotel Amsterdam

Address: Herengracht 13-19, 1015 BA Amsterdam, The Netherlands (Formerly chic&basic Amsterdam)
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #155 of 345 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Max Brown Hotel Amsterdam 2*
Number of rooms: 34
Official Description (provided by the hotel):
Max Brown is gevestigd in drie monumentale Amsterdamse grachtenpanden met een 300-jaar oude gevel, op de hoek van Amsterdams meest beroemde grachten, de Herengracht en de Brouwersgracht. Je bent in Hipsterdam vanaf het moment dat je je incheckt bij de "ambassadors" van Amsterdam die achter de indrukwekkende bar staan. Je kan ervoor kiezen om direct naar je hippe kamer te gaan, maar natuurlijk kan je ook alvast even plaatsnemen aan de bar of onze social space om een drankje te doen met wat hapjes. ... more   less 
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Also Known As:
Chic And Basic Amsterdam
Chic & Basic Amsterdam Hotel Amsterdam
Chic Basic Hotel Amsterdam

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