This is a terrible hotel with no customer service at all. When we arrived (26/10) at the hotel, we were told the hotel was overbooked. They had booked us to a hotel "nearby" - it was near the vondel park - 50 min walk from the train station (Park Plaza)! We did not want to go, but they said it was an upgrade to a 4 star hotel and that the room was not the standard one. They called a taxi for us and guaranteed our room at the other hotel would be ready. When we arrived, Park Plaza did not know anything about our situation. Then we heard our room was not ready. in the end they gave us a room, the most basic one, not nice at all! I booked a room at Chic and Basic (not the standard one) worth 146 euro, and they put us in a hotel at the other side of Amsterdam, for 99 EUR! We had to buy 48h passes for public transport to get to the centre for which Chic and Basic did NOT pay of course. The next day, we got a bill at the Park Plaza hotel (!) of 99 EUR. In the end, Park Plaza told us we had to pay 50 EUR to them and 50 to Chic & Basic. We were furious and called C&B - the lady at the reception called her manager, and after 15 min they called back to say we shouldn't pay. When I got home, I sent 2 mails to Chic & Basic to complain and they didn't even bother to answer! When writing this review, I now see that it happens quite a lot. I very much regret not having checked Tripadvisor before booking a room at Chic & Basic. They seem to do this on a regular basis, this is pure fraud - they let you pay 130-140 EUR and then they book you at another hotel for 99 EUR - they win 30 to 40 EUR for doing nothing. I would say to everyone who is thinking about booking a room at this hotel: please don't, you'll regret it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.