We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Looks good, but functionality was poor!” 3 of 5 stars
Review of chic&basic Amsterdam

Save Saved
You added chic&basic Amsterdam to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Travelocity
and 9 more sites!
chic&basic Amsterdam
2.0 of 5 Hotel   |   Herengracht 13-19, Amsterdam 1015 BA, The Netherlands (Formerly "Hotel New Amsterdam")   |  
Hotel amenities
Ranked #169 of 340 hotels in Amsterdam
Stoke-on-Trent, United Kingdom
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“Looks good, but functionality was poor!”
3 of 5 stars Reviewed November 18, 2013

We stayed here for two nights in November. The reception and overall look of the room when we went in was really good. On first going into the room, having the bathroom down a small flight of spiral stairs was a quirky plus point. But in reality, this was not very good! The stairs too tight and the bathroom ceiling was really low. I'm 5foot 7 and had to crouch to get under the shower.
The breakfast included was toast and coffee/tea. Nothing special.
We stayed in room 201 so if you're tall, have difficulty walking or dont like tight spaces then i would suggest getting a different room. But dont have 003 as this is right next to the stairs to all other rooms and i imagine that this is really loud of a night time.The rooms were quite whilst sleeping but as soon as someone walked by the door it was really noisey. And the room wasvery hot! We couldn't open the window and the tv didnt work (but to be honest they would have sorted that if we had mentioned it)

Overall it was an ok stay, nothing really to shout about. Couple of minutes walk from the central station and the main places of interest. Average hotel.

Room Tip: Ensure you ask for a room up at least one flight of stairs as the lower levels are very noisy when p...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

469 people have reviewed this hotel

Traveler rating
    144
    209
    73
    23
    20
See reviews for
25
219
44
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 16, 2013

A booking which was confirmed long in advance was cancelled a couple of days before our arrival with an insulting offer to book us into a cheap airport hotel miles away from the centre. The hotel staff was rude and unapologetic . A promised token compensation has not arrived to this day.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ostend, Belgium
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 12, 2013

This is a terrible hotel with no customer service at all. When we arrived (26/10) at the hotel, we were told the hotel was overbooked. They had booked us to a hotel "nearby" - it was near the vondel park - 50 min walk from the train station (Park Plaza)! We did not want to go, but they said it was an upgrade to a 4 star hotel and that the room was not the standard one. They called a taxi for us and guaranteed our room at the other hotel would be ready. When we arrived, Park Plaza did not know anything about our situation. Then we heard our room was not ready. in the end they gave us a room, the most basic one, not nice at all! I booked a room at Chic and Basic (not the standard one) worth 146 euro, and they put us in a hotel at the other side of Amsterdam, for 99 EUR! We had to buy 48h passes for public transport to get to the centre for which Chic and Basic did NOT pay of course. The next day, we got a bill at the Park Plaza hotel (!) of 99 EUR. In the end, Park Plaza told us we had to pay 50 EUR to them and 50 to Chic & Basic. We were furious and called C&B - the lady at the reception called her manager, and after 15 min they called back to say we shouldn't pay. When I got home, I sent 2 mails to Chic & Basic to complain and they didn't even bother to answer! When writing this review, I now see that it happens quite a lot. I very much regret not having checked Tripadvisor before booking a room at Chic & Basic. They seem to do this on a regular basis, this is pure fraud - they let you pay 130-140 EUR and then they book you at another hotel for 99 EUR - they win 30 to 40 EUR for doing nothing. I would say to everyone who is thinking about booking a room at this hotel: please don't, you'll regret it.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Versailles, France
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 8, 2013

This hotel does overbooking : you reserve, they confirm and when you get there they say : "sorry, no room for you" and they send you to another hotel in a completely different district!
This happened to us on november 1, 2013. IT WILL HAPPEN AGAIN SO AVOID THIS HOTEL

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 29, 2013

We were very disappointed with ‘Chic and Basic’ as we were told on arrival that the hotel is overbooked, although we already booked and paid in advance.
They transferred us to a hotel that was very far from where we wanted to be (about 20min from Central Station by car). They paid a taxi to take us there, but it was our own problem to get back to the station the next morning to fly back home.
To top it all, we had to pay in 100euros to the hotel we didn’t wanted to stay in, in the first place!
Apart from the inconvenience and the money Chic and Basic cost us, isn’t it LOGIC that if you have 10 rooms available, you only book the amount of people that can fit into these 10 rooms, especially when you have to pay in advance?
Besides the accommodation debacle, we enjoyed Amsterdam very much!!!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 5, 2013 via mobile

Good location. Basic hotel. Only problem we had was a terrible smell came from bathroom drains. Not pleasant. But other than that nice and stylish place near everything and 10 minute walk from central station.

  • Stayed September 2013
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 25, 2013

After arriving Centraal Station we thought it would be easy enough to find.....wrong!! Abit of trouble finding the hotel and all made worse by luggage but with the help from friendly passer by's they were able to point us in the right direction.

The reception are is very pretty with cool lighting. On the way to the room we were greeted with staircase which can be very difficult trailing suitcases up to reach your room, but its to be expected of Amsterdam. The rooms are very small, but you get what you pay for in Amsterdam. The hotel is on the side of a canal and we got a window with beautful canal view! Location is everything with this hotel as it is very central to EVERYTHING, within walking distince to all activities, bars and restaurants.

The breaskfast bufet was fine, nothing special, just some deluted drinks with hot drinks and a selection of breads and preserves. There are more expensive places to stay in Amsterdam and this was coming up fairly cheap enough, although still abit dear we expected abit more from Chic&Basic as the photos used on the website are abit misleading.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to chic&basic Amsterdam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about chic&basic Amsterdam

Also Known As:
Chic & Basic Amsterdam Hotel Amsterdam
Chic & Basic Amsterdam Hotel
Chic And Basic Amsterdam
Chic Basic Amsterdam
Chic Basic Hotel Amsterdam
Address: Herengracht 13-19, Amsterdam 1015 BA, The Netherlands (Formerly "Hotel New Amsterdam")
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #169 of 340 hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:2 star — chic&basic Amsterdam 2*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Expedia, Hotels.com, Cheap Tickets, Priceline, Tingo, EasyToBook, Venere and Agoda so you can book your chic&basic Amsterdam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage chic&basic Amsterdam, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.