We stayed three nights at this hotel. On arriving I was told that we would have to move to a different room the next day but they would move our cases for us. The first room was on the top floor up some very steep stairs but was quite spacious and had a French door which opened out over the rooftops and was nice and quiet. The first night was ok room was clean although neither of the plug-in lamps worked. The fancy looking coffee machine in reception had a sign on saying 'out of order' but we were able to make our own toast and jam for breakfast, nothing else was on offer, no fruit, no cereals, no juice. At this point I will point out that I had paid over €400 for three nights and I was starting to question the price a little as it was more like a hostal than a hotel. We went out for the day and returned at 3pm we were shown to our new room. The second room was about half the size of the first. It had a double bed, one side of which couldn't be reached because of some wooden shelves that projected about 10 inches from the wall, this meant climbing over your partner if you needed the toilet in the night. There were 3 metal coat-hangers, not really enough for a couple - 1 1/2 each? The bathroom was small the whole wet-room style floor flooded when you used the walk-in shower. However the worst thing was that there was building work on the hotel going on right outside our window. As there were no privacy-curtains, we had no choice but to close the curtains, which left us in darkness in the middle of the afternoon, or have a goofy teenager observing our every move. The workmen had a radio on playing load techno music and were shouting to each other loudly over it. After about half an hour I went to the reception to complain. There a very helpful and polite young man offered to show me the only alternative room, to my dismay this was even smaller than the one we were in, dark, with just a small gangway round a double bed, nowhere to put your case as far as I could see. So I opted to stay in the same room and put up with the noise. The next day was Saturday, we left as soon as the workmen arrived, banging, sawing and shouting again right outside our window, about 8 feet away. After a day walking round the museums, we returned for a siesta at about 5. The workmen were still there and remained there until 7, so we couldn't rest and went out to eat. Sunday morning was our last day, unbelievably the workmen arrived again. One lad was shouting so loud I put my head out the window and told him to be quiet, pointing out they were working in a hotel where people come to relax. The man did say sorry, and was quiet for about 5 minutes, then he began telling his mate in loud Dutch what I had said - as I speak Dutch I wasn't too pleased to hear myself being described in derogatory and homophobic terms and spoke to the builder again this time in Dutch, explaining that I understood the language and he might want to watch what he was saying. By this time furious, we checked out. I left my email address at reception explaining what had happened and asking that the manager contact me, saying that I was angry and stressed and that the room simply should not have been let out with this major building work going on in the hotel at the same time. Since I have heard nothing from the management I am leaving this review in the hope that it might prompt them to reply. The room was not fit for purpose (ie. to relax) and I want some compensation for the last two nights we stayed there. I would advise not paying for your room up front and checking exactly which room you have got before you pay, as the three I saw were wildly different in size and quality. I look forward to the hotel's reply.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.