Friendly, helpful staff. Other guests friendly and considerate. Family atmosphere (we took 15 yr old son & 11 yrd old daughter). Breakfast served us well - good coffee! Our room was lovely - we had the one with the huge window and balcony. We only had a shower - no bath, which was a bit of a shock, but it was a decent shower. Very clean. Albert Hijn (supermarket) is very close. If you work out how to use the trams(!), the tram stop is very close to the hotel. Line 5 takes you to Central Station with Leidesplein on the way. The hotel is really close to Rijks & Van Gogh and the (seasonal) outdoor skating. (Rijks museum are still charging full rate (about 14 E each) but over half the museum is being refurbished.). Take your laptop and you can login at the hotel - which is quite helpful for airport info etc. This is a really great end of town to base yourself in - the haute coutrure shops are nearby too - albeit for window shopping. This area is a real part of city life - children's schools and playgrounds are integrated all around. I'm so relieved we didn't base ourselves near the central train station which is close to the red light district. Amsterdam is curiously permissive. Everyone seems to be smoking cannabis and sex is, apparently, a commodity.Permissive to everyone that is, except the poor pedestrian, who fears for his life crossing the road. If the bikes don't get you the trams will! The bicycle is king here. And you can hire those too from the hotel.Given the proximity to the Vondel Park that would probably be a great thing to do in the Spring/Summer. Thanks to the staff at the hotel who helped to make it a very pleasant and successful half term stay.