WOW- so happy to have found this hotel. A great experience from the time we checked in to the minute we checked out! We stayed for 3 nights. I was traveling with my 12 year old daughter and my 80 year old mom. We were met by Tom at the reception desk. He told us to sit down and offered us a soda or water to drink while he pulled up our reservation. He carried our bags up the steep stairs to our room and made sure that everything was to our liking. We loved our cozy room with the big window opening up to back of the hotel. I loved that the hotel was just up the street from where the #2 tram stops. The beds were comfy and the room was clean. On checking out, the girl at the desk helped us to carry our bags outside. We would definitely stay here again!