I can't say too much about some hotel features, as I arrived at 23:30 and checked out first thing the following morning. The solo room was very nice, had a tv, was clean, comfortable bed and a personal bathroom. The customer service stood out as being very good; the website states that check-in is between 14:00-23:00 and I was unable to get there until 23:30, so I e-mailed them to ask if it would be okay to turn up late and received a reply ten minutes later saying the night porter would be able to stay late for me. The night porter was very polite and helpful even if I did make him stay later than necessary. The location of the hotel was excellent also, a pleasant 15 minute walk or so into the city centre.