Positive: Clean quiet rooms, reasonable breakfast, Good location for Leidesplein
Negative: Not even 2 star! Lift unsafe and broken (although allegedly working); Poor F&F in landings (carpets coming up on steep stairs and bare plaster round door frames); Fire exits non existent; No kettle in room (probably a good thing, given the fire safety issues); Use of CCTV to monitor residents (I dread to think)
The manager of this hotel knows NOTHING about customer service. Arrived (11:30am) we were told by one of the staff that we would be attended to within 5 minutes. 25 minutes later he came to allow us to check in (even though he knew we were there). He then told us he was expecting us to pay by cash. I pointed out out (politely) that the info. supplied by booking.com indicated that the payment method would be card (He went on rudely to explain that should I wish to go and stay somewhere else it will cost much more). I did agree to pay the 4% surcharge and left it at that. We had to wait 20 minutes for a table at breakfast the following morning, with no apology (We were not alone - other residents had the same stand offish approach). My wife and son were trapped in the lift for 2 minutes. My wife parked the bicycle she had hired OUTSIDE the hotel for 2 minutes whilst she picked something up and was asked to move it by him immediately, which she did. I arrived later and, unable to get through the hotel main door with my access card, was forced to take my chances in the lift - It broke without moving. The lights flickered on the panel and I couldn't get out. I forced open the doors and got out of the hotel (it's not possible to gain entry to the stairs without going outside). I found another resident unable to get in. Having tried my card again, we gained entry (to the stairs side of the hotel). I was then confronted by the manager who accused me of "breaking the lift AGAIN". I challenged him as to why he thought I had damaged his lift. It transpired he knows there is a fault and has been sat on the CCTV waiting for people to get stuck so he can manually override the controls. I gently pointed out that he prevent people from using it until it had been professionally fixed at which point he slammed the door behind him in a huff.
If you're after material for a new sitcom, a trainee escapologist or just looking for some kind of masochist thrill I would recommend this hotel very highly indeed.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, EasyToBook, Priceline and Odigeo so you can book your Jupiter Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jupiter Hotel Amsterdam