tl;dr: the owner of the this hotel is a menace, rude, aggressive and he can make your stay really unpleasant.
I had read some other reviews saying that the owner was freaking rude but I thought that such thing would never happen with me because I consider myself a really polite and respectful person, big mistake, If you find too many bad reviews about a hotel, believe them and not the good ones (good ones sometimes can be fake).
Our problems started when we arrived, Mr. Owner, It's how we call him because he refused to say his name, completely ignored every single question we made, he just stuck a list of rules in front of us and with his finger pointed that we should read it then asked for a passport and cash for the payment, because we were not informed that we would have to pay with cash I asked if I could pay by card and instead of respond my question he immediately started shouting that we should know this rule because it was written somewhere and so he would charge extra for that, we apologized and said that we didn't know but we could go to a cash machine to withdraw money, so he kept my passport until I brought the money back. After the pleasant introduction anytime we crossed with him and said something like good morning a unpleasant silence and long starring was the response. Till now you probably think, ok he is just someone who lacks people skills, that was our thought till Sunday afternoon, my friend and I came to our room after a long walk, we enter the room and suddenly someone starts banging the door, I open it and the owner is there, he starts shouting at me because the lift's door was open (the lift is one of those that close its door automatically, but it seemed to be broken because we also had to use the stairs several times). After he stopped shouting I respectfully and calmly apologized and told him that he could not talk to me like that, that I was a guest and expect him to respect me the way I ways respecting him, wile I was talking he closed his fists like he was going to punch me when suddenly my friend came out of the room asking what was wrong, then he went away to the lift to close it's door saying that "I would see that was going to happen" threatening us, we then decided to enter the room and close the door. Because it was too late to find another hotel we decided to sleep there (luggage blocking the door), the next morning we checkout straight away to avoid him.
So I recommend you not to use this hotel, there is plenty of alternatives around that are not a menace.
If you think this is too surreal to be truth, check other reviews, filter by "rating" ascending and have fun.
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- Also Known As:
- Jupiter Hotel Amsterdam