I booked the canal view room with waterbed and jacuzzi as a surprise 40th birthday present for my husband. After receiving the booking confirmation from Bookings, I e-mailed the hotel direct to advise them that I had specifically made this booking for these features, particularly the waterbed as I wanted to make his 40th special.
Three days later (and only 3 days before we were due to arrive), I had still not received any confirmation from the hotel so I e-mailed them again then rang them direct (from the UK), only to be told that no such room was available as 'no booking had been received'. I advised them that I had the booking confirmation in front of me, and asked why they had not contacted me 3 days earlier on receipt of my original e-mail, and what would have happened had we just arrived? They merely said that they 'would have found us something, HOPEFULLY'!
After contacting Bookings, they were extremely annoyed with the hotel as they had STILL not received notice that the rooms they were still advertising were unavailable. The hotel then rang me back and offered a room at the rear of the hotel (NO canal view), NO water bed and NO jacuzzi although we could have a free breakfast,as though this was some sort of compensation! Needless to say, I immediately cancelled and frantically made alternative arrangements.
SO BEWARE!!! Do not assume that a confirmation booking will actually get you a room at all, let alone the one you've booked!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.