Stayed here as part of a group celebrating a birthday on the 29th and 30th November. The hotel is in a great location on Dam Square and is clean and spacious if slightly dated and basic for €140 per night. The breakfast was great too.The main problem we encountered on our second night was very disturbing and the staff attitude and manner left a lot to be desired. My friend and I returned to our room at 4.30pm for a nap and to have a shower before dinner. Luckily we did and luckily I set my alarm and was awake because a man let himself into our room (218) and I found him in the process of either attempting to steal a ghd hair straightener or attempting to take the safe from the bottom of the wardrobe which was were the straightener happened to be left. Either way to wake to find a man in our room was terrifying and luckily he just left when confronted. The male receptionist questioned us in a very hostile manner and seemed to imply that we must have left the door open which i assured him we did not. We were treated like two hysterical fantasists and let me be clear we are not teenagers and were not under the influence of any substances. The lock was eventually changed on our room but afterwards I could not relax nor enjoy the night as I was certain this man somehow had access to a master key card to enable him to open our door. We reported all this again the next morning and once again were dealt with in an off hand manner. None of the day staff were aware of the incident the night previousy. I was informed there is no cctv although there is a camera above the door into reception. Nobody seemed bothered to check this although I gave a very good discription of the man to them. Having read the review previous to mine about someone s room being broken into and their lock also not disturbed, and this happened the wednesday prior to our break in, I can only conclude that the hotel has a serious problem. Someone is gaining access to their rooms and yet they do not care one bit! I advise people to stay here only if they have nothing of value to leave in the room or they plan on carrying their possessions with them. FYI the hotel safes are not screwed down which is pointless to me as they obviously can be carried off in a rucksack which our intruder had on his back! Single women beware. Very disappointing experience and not once did one person apologize to us.
- Also Known As:
- Rho Hotel Amsterdam
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