I agree with the positive comments of other reviewers but can't give the hotel 5 stars for 2 reasons. First, the mattress in room 39 was not comfortable: very thin, and after a few nights in German hotels (where the beds are top notch, even in a modestly priced hotel), this was a disappointment. I am not usually sensitive to the comfort of a mattress, so it takes a lot to get me to comment on a mattress. The other aspect that was not ideal was that staff were NEVER around, except when we checked in. We checked in at noon. The hotel door was locked but when we pushed the buzzer, someone buzzed us in and then checked us in. He was very very friendly and welcoming. We wanted to pay our bill in cash, and were staying just one night so I told him we'd like to pay right then and there. He said that he'd have to do it later because he would need to print a receipt and the Wifi was down (unsure how those are connected). All of that was fine. (And wifi was quickly restored, so I was happy about that, too.) But then in the next several times we checked the front desk, including later that day, dinner time, late night, and very early morning, no one was at the desk, and there was no way to summon anyone to the desk. No bell, no sign, nothing. So we wound up not even being able to formally check out, and did not get to pay cash.
These criticisms are small in comparison to the positives of the hotel. The location is superb, the staff was friendly, and it was clean, cozy and quiet. So I will be returning, but just note these two areas for improvement.
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- Also Known As:
- Fita Hotel Amsterdam